Lobby Host

Exceptional Hospitality Starts with You

The Lobby Host
serves as the visible face of the hotel, welcoming guests with warmth, energy,
and confidence while ensuring that every guest feels valued, recognized,
and cared for from arrival through departure and ideally before they even leave
the hotel.

The role combines hospitality, emotional intelligence, local
expertise, commercial awareness, and service recovery to create exceptional
guest experiences and support Hilton's commitment to "Make
It Right."
 

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

What
It Takes to Make the Stay

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

Here's what you'll
do during a typical day:

Guest Welcome & Arrival
Experience

• style="font-family: Calibri, sans-serif;">Deliver a warm, personalized,
  and memorable Hilton welcome.
• Proactively engage guests in the lobby and public
  areas.
• Create
  positive first impressions and establish immediate rapport.
• style="font-family: Calibri, sans-serif;">Assist guests with wayfinding
  and hotel orientation.

Iconic Hosting & Guest
Engagement

• style="font-family: Calibri, sans-serif;">Create genuine connections
  and memorable experiences.
• Recognize returning guests and Hilton Honors
  members.
• Personalize interactions based on guest preferences
  and occasions.
• Share curated local recommendations and insider
  experiences.

Guest Satisfaction & Make
It Right

• style="font-family: Calibri, sans-serif;">Identify service concerns before
  they escalate.
• Take ownership of guest issues and coordinate
  resolutions.
• Empower guests through prompt and decisive
  action.
• Ensure
  every guest concern is resolved with care
  and professionalism.

Memorable Departures