Front Office Manager (Temporary) - Hilton New York Midtown

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Front Office
Manager, you’re not just overseeing daily front office operations – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

• Manage daily front office operations: Oversee Front
  Office activities including guest service, registration, room inventory,
  and adherence to policies and standards
• Monitor and elevate
  service: Track guest satisfaction, address service issues, and guide
  the team to implement improvements that enhance the guest
  experience
• Implement revenue initiatives: Promote hotel services
  and execute up-selling tactics to drive room occupancy and revenue
  growth
• Facilitate team knowledge: Provide regular updates
  and training to ensure the team is well-informed of hotel offerings, services,
  and local attractions
• Delight our guests: Welcome guests, respond
  to inquiries, and resolve concerns promptly to uphold service
  standards
• Inspire and develop the team: Supervise and support
  front office team members, monitor performance, provide coaching, and foster
  a positive and productive work environment