Guest Service Agent - Hampton Inn & Suites Seattle Federal Way

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Guest Service
Agent, you’re not just ensuring a seamless check-in and check-out process –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

• Deliver a warm welcome: Greet guests upon arrival
  and complete the check-in process, including verifying details, assigning rooms,
  issuing keys, and providing welcome materials or bell service
  assistance
• Support efficient check-out: Process guest departures
  by verifying charges, handling payments, issuing receipts, and using
  the point-of-sale system accurately
• Provide hotel and local
  knowledge: Demonstrate comprehensive knowledge of hotel offerings, room
  types, rates, promotions, and local area information to assist with guest
  inquiries
• Promote hotel services: Use up-selling techniques
  to recommend hotel amenities and maximize room and service
  revenue
• Delight our guests: Respond to guest requests, resolve
  concerns with care and urgency, and effectively manage messages
  and communications