The Reservation Supervisor /
Team Leader takes responsibility for the group's sales and planning functions,
as well as managing and leading the hotel’s reservations team. As
a Reservation Supervisor / Team Leader, you’re not just
managing the hotel’s reservations operations – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
class="ortl-align-justify">
lang="EN-US">Proven experience in reservations, revenue, or hotel operations,
ideally in a leadership capacity.
class="ortl-align-justify">
lang="EN-US">Strong administrative, organizational, and time management
skills.
-
style="text-align: justify;">Excellent communication
and presentation skills, both written and verbal.
class="ortl-align-justify">
lang="EN-US">High attention to detail with the ability to manage multiple
priorities.
-
style="text-align: justify;">Proficiency in hotel systems
(OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft
Office. -
style="text-align: justify;">A commercial mindset with
the ability to identify and act on revenue
opportunities. -
style="text-align: justify;">A positive, adaptable attitude
with a commitment to team success and guest
satisfaction.
class="ortl-align-justify">
lang="EN-US">Proven experience in reservations, revenue, or hotel operations,
ideally in a leadership capacity.
class="ortl-align-justify">
lang="EN-US">Strong administrative, organizational, and time management
skills.
-
style="text-align: justify;">Excellent communication
and presentation skills, both written and verbal.
class="ortl-align-justify">
lang="EN-US">High attention to detail with the ability to manage multiple
priorities.
-
style="text-align: justify;">Proficiency in hotel systems
(OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft
Office. -
style="text-align: justify;">A commercial mindset with
the ability to identify and act on revenue
opportunities. -
style="text-align: justify;">A positive, adaptable attitude
with a commitment to team success and guest
satisfaction.
class="ortl-align-justify">
lang="EN-US">Proven experience in reservations, revenue, or hotel operations,
ideally in a leadership capacity.
class="ortl-align-justify">
lang="EN-US">Strong administrative, organizational, and time management
skills.
-
style="text-align: justify;">Excellent communication
and presentation skills, both written and verbal.
class="ortl-align-justify">
lang="EN-US">High attention to detail with the ability to manage multiple
priorities.
-
style="text-align: justify;">Proficiency in hotel systems
(OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft
Office. -
style="text-align: justify;">A commercial mindset with
the ability to identify and act on revenue
opportunities. -
style="text-align: justify;">A positive, adaptable attitude
with a commitment to team success and guest satisfaction.
style="text-align: justify;">
Here’s what you’ll do during
a typical day:
class="ortl-align-justify">
lang="EN-US">Support daily reservations operations: Assist in managing room
inventory and availability, group blocks and rooming lists, cut-off dates, rate
restrictions, occupancy strategies, and system usage
class="ortl-align-justify">
lang="EN-US">Coordinate group reservations: Process rooming lists, billing
requirements, and special requests, and facilitate communication of relevant
information between meeting planners, housing bureaus, and internal
departments
-
style="text-align: justify;">Assist with revenue
optimization: Monitor reservations activity and support rate and occupancy
strategies to maximize revenue -
style="text-align: justify;">Provide reservations support:
Handle reservation requests and provide service to team members and customers
as needed Support department operations: Assist
with departmental projects, prepare reports, and provide administrative support
to reservations leadership
lang="EN-US">Inspire and develop the team: Supervise and support team members,
monitor performance, provide coaching, and foster a positive and productive work
environment
