Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As the Director
of Operations, you work closely with the General Manager to oversee all
operational departments, including front office, housekeeping, food
and beverage, and other key departments, ensuring the hotel operates efficiently
while maintaining the highest guest service standards.
As a Director of Operations, you don’t just oversee all
aspects of hotel operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A degree in hospitality
management, business administration, or a related field
is preferred. - Proven leadership in senior hotel operations, preferably
within luxury hospitality. - Deep knowledge of hotel functions—front
office, housekeeping, F&B, and engineering. - Strong ability to lead,
engage, and develop high-performing teams. - Skilled in budgeting,
forecasting, cost control, and financial analysis. - Familiar with hotel
PMS and operational software. - Excellent interpersonal skills with
a cross-functional, guest-centric approach. - Understanding of safety,
regulatory standards, and risk management protocols. - Willingness
to work varied hours, including nights, weekends, and holidays. - Fluent
in English; additional languages are an asset.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A degree in hospitality
management, business administration, or a related field
is preferred. - Proven leadership in senior hotel operations, preferably
within luxury hospitality. - Deep knowledge of hotel functions—front
office, housekeeping, F&B, and engineering. - Strong ability to lead,
engage, and develop high-performing teams. - Skilled in budgeting,
forecasting, cost control, and financial analysis. - Familiar with hotel
PMS and operational software. - Excellent interpersonal skills with
a cross-functional, guest-centric approach. - Understanding of safety,
regulatory standards, and risk management protocols. - Willingness
to work varied hours, including nights, weekends, and holidays. - Fluent
in English; additional languages are an asset.
At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- A degree in hospitality
management, business administration, or a related field
is preferred. - Proven leadership in senior hotel operations, preferably
within luxury hospitality. - Deep knowledge of hotel functions—front
office, housekeeping, F&B, and engineering. - Strong ability to lead,
engage, and develop high-performing teams. - Skilled in budgeting,
forecasting, cost control, and financial analysis. - Familiar with hotel
PMS and operational software. - Excellent interpersonal skills with
a cross-functional, guest-centric approach. - Understanding of safety,
regulatory standards, and risk management protocols. - Willingness
to work varied hours, including nights, weekends, and holidays. - Fluent
in English; additional languages are an asset.
Here’s what you’ll
do during a typical day:
- Leadership & Strategic
Direction: Lead operational departments to ensure alignment with hotel
goals. Partner with the General Manager to develop and execute
performance-driven strategies. - Operational Oversight:
Manage daily hotel operations for seamless guest experiences.
Drive process improvements to enhance efficiency and reduce
costs. - Guest Experience: Ensure service excellence across
all guest interactions. Monitor feedback and implement initiatives to elevate
satisfaction. - Financial Management: Oversee departmental
budgets and cost control. Analyze financial reports to improve profitability
without compromising quality. - Team Development: Motivate
and develop department heads and teams. Promote continuous learning and
a high-performance culture. - Cross-Functional Collaboration:
Coordinate with all departments for smooth operations. Align with sales,
marketing, and revenue teams to support business goals. - Compliance &
Risk: Ensure adherence to health, safety, and regulatory standards.
Manage risk through policy enforcement and emergency
protocols. - Reporting & Analytics: Deliver regular
performance reports and leadership insights. Track KPIs to guide data-driven
decisions.
