Guest Service Agent (PM Part time) - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Peru, Ica
Job Description
  • Pay: $23.50 per
    hour
  • Schedule: 3:00 PM – 11:00 PM, 3 days
    per week
  • Additional shifts may be available during
    the summer for those looking for extra
    hours

Exceptional Hospitality Starts
with You

Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As a Guest Service Agent, you’re not just
ensuring a seamless check-in and check-out process – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Deliver a warm welcome: Greet guests upon arrival
          and complete the check-in process, including verifying details, assigning rooms,
          issuing keys, and providing welcome materials or bell service
          assistance
        • Support efficient check-out: Process guest departures
          by verifying charges, handling payments, issuing receipts, and using
          the point-of-sale system accurately
        • Provide hotel and local
          knowledge:
          Demonstrate comprehensive knowledge of hotel offerings, room
          types, rates, promotions, and local area information to assist with guest
          inquiries
        • Promote hotel services: Use up-selling techniques
          to recommend hotel amenities and maximize room and service
          revenue
        • Delight our guests: Respond to guest requests, resolve
          concerns with care and urgency, and effectively manage messages
          and communications
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。