Front Office Supervisor

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, San Francisco
Job Description

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Front Office
Supervisor
, you’re not just supervising daily front office operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

 

How We'll Help
You Thrive at Hilton

Hilton offers a lot of great benefits
to full-time team members. We invest in our team members' wellbeing and provide
support services through all of your life moments. There are many perks
and benefits available to you including but not limited to
the following: 

  • Paid Time Off - generous
    program to help you relax, recharge and rejuvenate
    yourself
  • Health Benefits - varieties of health plans
    (medical, dental and vision) for you to choose
    from
  • 401(k) - build your retirement savings with our
    company match
  • Go Hilton Travel Program - enjoy deeply
    discounted rooms at any Hilton hotels 
  • Free Life
    Insurance
    - leave financial for your loved ones
  • Paid
    Maternity/Parental Leave
    - enjoy paid time off to care of your new born
    with a peace of mind
  • Employee Stock Purchase Plan -
    invest in the company you work for
  • Crisis Concierge -
    provide support and emotional care in time of loss
    or hardship
  • Free Meal & Free Parking - no hustle
    to pack your meal or to spend money on parking 
  • Perks
    at Works
    - discounts on thousands of merchandises from electronics
    to movie tickets

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

 

How We'll Help
You Thrive at Hilton

Hilton offers a lot of great benefits
to full-time team members.

We invest in our team members' wellbeing and provide support services through
all of your life moments. There are many perks and benefits available to
you including but not limited to the following: 

  • Paid
    Time Off
    - generous program to help you relax, recharge and rejuvenate
    yourself
  • Health Benefits - varieties of health plans
    (medical, dental and vision) for you to choose
    from
  • 401(k) - build your retirement savings with our
    company match
  • Go Hilton Travel Program - enjoy deeply
    discounted rooms at any Hilton hotels 
  • Free Life
    Insurance
    - leave financial for your loved ones
  • Paid
    Maternity/Parental Leave
    - enjoy paid time off to care of your new born
    with a peace of mind
  • Employee Stock Purchase Plan -
    invest in the company you work for
  • Crisis Concierge -
    provide support and emotional care in time of loss
    or hardship
  • Free Meal & Free Parking - no hustle
    to pack your meal or to spend money on parking 
  • Perks
    at Works
    - discounts on thousands of merchandises from electronics
    to movie tickets

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.

A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

 

How We'll Help
You Thrive at Hilton

Hilton offers a lot of great benefits
to full-time team members. We invest in our team members' wellbeing and provide
support services through all of your life moments. There are many perks
and benefits available to you including but not limited to
the following: 

  • Paid Time Off - generous
    program to help you relax, recharge and rejuvenate
    yourself
  • Health Benefits - varieties of health plans
    (medical, dental and vision) for you to choose
    from
  • 401(k) - build your retirement savings with our
    company match
  • Go Hilton Travel Program - enjoy deeply
    discounted rooms at any Hilton hotels 
  • Free Life
    Insurance
    - leave financial for your loved ones
  • Paid
    Maternity/Parental Leave
    - enjoy paid time off to care of your new born
    with a peace of mind
  • Employee Stock Purchase Plan -
    invest in the company you work for
  • Crisis Concierge -
    provide support and emotional care in time of loss
    or hardship
  • Free Meal & Free Parking - no hustle
    to pack your meal or to spend money on parking 
  • Perks
    at Works
    - discounts on thousands of merchandises from electronics
    to movie tickets

Here's what you'll do during a typical
day:

  • Supervise front office team: Lead team members
    in performing all front office procedures, ensuring smooth check-ins,
    check-outs, and guest service delivery
  • Lead day-to-day team
    operations:
    Create team schedules, assign tasks, lead pre-shift meetings,
    and provide training, guidance, and in the moment feedback
  • Lead guest
    issue resolution:
    Respond to guest inquiries and concerns directly while
    supporting team members in in handling complex or escalated
    issues
  • Manage lobby flow: Monitor guest traffic in the lobby
    and adjust team coverage in real time to maintain service efficiency
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。