Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Duty Manager, you
will be responsible for overseeing the hotel’s daily operations, ensuring
that all departments work together seamlessly to deliver outstanding guest
service. Your leadership and problem-solving skills will be key in providing
a positive guest experience and ensuring smooth hotel operations.
As a Duty Manager, you’re not just overseeing hotel
operations in the absence of the General Manager – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in front
office or hotel operations, ideally in a supervisory or managerial role.
- Strong team management skills with the ability to motivate staff
and drive service excellence. - Excellent communication
and problem-solving skills; able to handle complaints and challenges
professionally. - Proficient in hotel PMS and familiar with standard
operational procedures. - Calm under pressure and responsive to changing
priorities or schedules. - Fluent in English; additional languages are
a plus. - Flexible to work nights, weekends, and holidays.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in front
office or hotel operations, ideally in a supervisory or managerial role.
- Strong team management skills with the ability to motivate staff
and drive service excellence. - Excellent communication
and problem-solving skills; able to handle complaints and challenges
professionally. - Proficient in hotel PMS and familiar with standard
operational procedures. - Calm under pressure and responsive to changing
priorities or schedules. - Fluent in English; additional languages are
a plus. - Flexible to work nights, weekends, and holidays.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in front
office or hotel operations, ideally in a supervisory or managerial role.
- Strong team management skills with the ability to motivate staff
and drive service excellence. - Excellent communication
and problem-solving skills; able to handle complaints and challenges
professionally. - Proficient in hotel PMS and familiar with standard
operational procedures. - Calm under pressure and responsive to changing
priorities or schedules. - Fluent in English; additional languages are
a plus. - Flexible to work nights, weekends,
and holidays.
Here’s what you’ll do during a typical day:
- Manage daily hotel operations: Oversee the overall
functioning of the property, including front desk, staffing, room inventory,
guest service, and policy compliance - Delight our guests:
Bring an upbeat and friendly attitude to all guest interactions, respond
promptly to inquiries, and resolve any issues in a friendly, efficient
manner - Assist across departments: Step in to support
operational roles as needed, including bell service or front desk coverage
during breaks or high-volume periods - Monitor the property:
Conduct walkthroughs to assess safety, security, and service quality, addressing
issues promptly - Facilitate team knowledge: Provide regular
updates and training to ensure the team is well-informed of hotel offerings,
services, and local attractions - Track and improve
performance: Monitor guest satisfaction metrics (e.g., SALT,
Revinate), identify trends, and implement improvements
as needed - Inspire and develop the team: Supervise
and support team members, monitor performance, provide coaching, and foster
a positive and productive work environment
