Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be ensuring
the delivery of high-quality guest experiences, leading, training, and inspiring
the spa team to consistently meet and exceed service expectations while
maintaining the spa's atmosphere and ambiance. You will also manage
administrative tasks, such as scheduling, inventory control, and budgeting,
while collaborating with other departments to promote spa services.
Additionally, you will ensure all treatments meet health and safety regulations,
and you will drive marketing efforts to boost guest engagement and revenue.
As a Spa Supervisor, you’re not just overseeing daily spa
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a spa
management or supervisory role, preferably in a luxury or hotel
setting. - Proven leadership and team management skills, with the ability
to inspire and motivate a team. - Strong understanding of spa treatments,
products, and wellness trends. - Excellent communication and interpersonal
skills with a guest-centric approach. - Proficiency in English; additional
languages are a plus. - Ability to work flexible hours, including
evenings, weekends, and holidays. - Knowledge of health and safety
regulations and spa operations.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a spa
management or supervisory role, preferably in a luxury or hotel
setting. - Proven leadership and team management skills, with the ability
to inspire and motivate a team. - Strong understanding of spa treatments,
products, and wellness trends. - Excellent communication and interpersonal
skills with a guest-centric approach. - Proficiency in English; additional
languages are a plus. - Ability to work flexible hours, including
evenings, weekends, and holidays. - Knowledge of health and safety
regulations and spa operations.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a spa
management or supervisory role, preferably in a luxury or hotel
setting. - Proven leadership and team management skills, with the ability
to inspire and motivate a team. - Strong understanding of spa treatments,
products, and wellness trends. - Excellent communication and interpersonal
skills with a guest-centric approach. - Proficiency in English; additional
languages are a plus. - Ability to work flexible hours, including
evenings, weekends, and holidays. - Knowledge of health and safety
regulations and spa operations.
Here’s what you’ll do during
a typical day:
- Oversee daily spa operations: Manage
guest service, product quality, inventory, systems, and departmental budgets
to ensure smooth and effective spa performance - Maximize revenue
opportunities: Develop spa menus and implement marketing
and merchandising strategies to support revenue growth and enhance the guest
experience - Maintain spa facilities: Ensure spa areas
and equipment are well-maintained, clean, and in excellent working
order - Enhance guest satisfaction: Monitor service trends,
respond to feedback, and implement improvements to elevate the overall spa
experience - Inspire and develop the team: Supervise, coach,
and mentor team members; conduct performance evaluations, provide professional
development opportunities, and recognize achievements to build, engage,
and retain a high-performing team - Uphold regulatory
standards: Maintain compliance with health, safety, and sanitation,
ensuring the highest standards of guest and team member
wellbeing - Inventory & Resource Management: Manage spa
supplies, products, and equipment inventory, ensuring timely reordering
and effective cost control while maintaining quality standards. Oversee vendor
relationships and ensure all treatment products are high-quality and meet guest
expectations.
