Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will maximise revenue
by actively converting enquiries into confirmed bookings, ensuring profitability
for the Hotel. You will develop and maintain key relationships with new
and repeat guests, as well as the key internal stakeholder team, specifically
the entire Commercial and Front Office teams. As a Reservations
Agent, you’re not just helping manage the hotel’s reservations
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Strong interpersonal, verbal,
and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Strong interpersonal, verbal,
and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Strong interpersonal, verbal,
and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time
management. - Ability to multitask, stay detail-oriented, and deliver
high-quality work under pressure. - Self-motivated and adaptable, able
to work independently and as part of a team. - Proficiency in hotel
systems (e.g., OnQ, Delphi) and Microsoft Office applications. - Prior
hospitality experience and fluency in English (for translation tasks)
are advantageous.
Here’s what you’ll do during a typical day:
- Warmth & Hospitality: Deliver genuine, welcoming service
that reflects our commitment to being the most hospitable company in
the world. - Team & Stakeholder Collaboration: Foster strong
communication and teamwork across Reservations, Groups, and all departments
to ensure smooth operations. - Client & Guest Relations:
Build and maintain effective relationships with VIPs, loyalty members, corporate
clients, and internal teams, ensuring exceptional service. - System &
Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC,
and The Lobby, while maintaining strong knowledge of hotel offerings and
the local area. - Operational Accuracy: Accurately process
reservations, maintain data integrity, and support occasional front office
duties as needed. - Service & Commercial Focus: Maximize room
revenue through proactive selling, respond to guest feedback, and contribute
to continuous service improvement.
