Exceptional Hospitality Starts with You
Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Training Manager,
you’re not just managing training initiatives for hotel team members – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Please note that this position is 30 hours a week
evening and weekend working to deliver
the training.
About
Hilton
Hilton is one of the world’s leading hospitality companies,
renowned for delivering exceptional guest experiences and maintaining
the highest standards of service. At Hilton Glasgow, we pride ourselves
on creating memorable stays for every guest through our commitment to quality,
compliance, and innovation.
As Training
Manager, you will play a key role in ensuring operational compliance
across all departments and maintaining Hilton’s brand standards. You
will develop and implement training programs, conduct audits, and collaborate
with department heads to drive continuous improvement.
Your work ensures that every team member is equipped to deliver outstanding
service while meeting legal and brand requirements.
Reporting
to: General Manager
Works closely
with:
• Operational Heads
of Departments
• General
Manager
• HR Manager
• Duty
Manager
Here's what you'll do during a typical day:
1.
Legal Compliance
• Ensure strict adherence to all
regulations and standards, including:
o Allergen
management
o HACCP
o Fire
Safety
o Licensing
o Food
Safety
o First Aid
Training
o Pool Plant Training and First
Responder
• Maintain compliance with health,
safety, and hygiene legislation.
2. Driving Guest
Experience
• Organize and administer all compliance
and brand training (excluding leadership
development).
• Deliver training using Hilton
resources to enhance skills, product knowledge, and guest
satisfaction.
• Facilitate annual training plans
and calendars, including mandatory compliance training (hotel security, fire
regulations, health and safety).
• Collaborate
with Heads of Departments to identify training needs based on guest feedback
and operational requirements.
3. Projects
• Lead
QA compliance and mandatory annual training
initiatives.
• Support fire safety projects and other
compliance-related improvements.
• Delivery of any
relevant brand training
4. Induction
• Delivery
of monthly induction for new starts
What We’re Looking
For:
We seek a passionate professional with a strong background
in compliance and quality management, ideally with experience in a fast paced
environment.
Essential Skills
and Attributes:
• Strong guest focus and commitment
to delivering authentic, memorable
experiences.
• Excellent communication skills
to engage diverse teams and guests.
• Collaborative
team player with a positive attitude.
• Flexible
and adaptable, able to thrive in a fast-paced environment while remaining calm
under pressure.
• Meticulous diary management,
structured workplace management
• The ability
to influence Operational HOD’s to achieve all training and compliance within
their departments
Experience:
• Experience in
a similar role within hospitality or food
and beverage.
Benefits
• Competitive
salary
• Hilton Team Member Travel
Program
• Career development
opportunities
• Access to Hilton University training
resources
• Flexible working opportunities as per
business needs
Equal Opportunity Statement
Hilton
is an equal opportunity employer committed to diversity and inclusion.
We welcome applicants from all backgrounds and do not discriminate based
on race, gender, age, disability, or any other protected
characteristic.
USEFUL TO KNOW:
This position is 30 hours per week and will require working weekend and/or
evening shifts.
