Bell Clerk (English and Japanese Speaking), Vacation Ownership - Hilton Hawaiian Village Waikiki Beach Resort

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Honolulu
Job Description

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As a Bell Clerk, you’re
not just answering calls and relaying guest needs – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Provide exceptional phone support: Answer calls promptly
          and professionally, take orders and messages, and coordinate guest requests
          with bell assistance
        • Verify guest details for delivery: Confirm
          room numbers and guest names in computer system to ensure efficient and accurate
          delivery of luggage and items – attention to detail is key
          here!
        • Generate delivery lists: Create and distribute room lists
          for arrivals, bag pulls, and deliveries
        • Handle guest belongings
          with care:
          Safely lift and transport guest luggage and packages from service
          vehicles and dolly carts to storage or guest delivery areas
        • Resolve
          guest concerns:
          Address issues such as lost or damaged luggage, ensuring
          prompt resolution
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。