Spa Therapist

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking a Spa
Therapist
lang="EN-GB"> to join the pre-opening team
for this highly anticipated new luxury hotel opening later
this year.

 

lang="EN-GB">This is a unique opportunity for an experienced luxury hotelier
to join the founding team and help shape the guest experience at this landmark
hotel.

 

lang="EN-GB">Located at the end of The Mall opposite Buckingham Palace, Waldorf
Astoria London – Admiralty Arch will feature 100 elegant rooms and suites
and 17,500 sqft of private residences. The hotel will open with two signature
restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing
together two of the world’s most celebrated Michelin-starred chefs. Guests
will also enjoy a world-class spa, state-of-the-art fitness facilities, and
a collection of grand event spaces, including a ballroom for up to 320
guests.

 

lang="EN-GB">Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury
brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after destinations.

lang="EN-GB"> 

lang="EN-GB">WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT
PLACE TO WORK 2026

  lang="EN-GB">Proudly voted by our Team Members

style="line-height: 115%;">A World
of Rewards

  • style="line-height: 115%; margin-bottom: 0cm;">Complimentary,
    nourishing meals provided while on duty

  • style="line-height: 115%; margin-bottom: 0cm;">Exceptional
    development programmes, designed to support and accelerate your growth at every
    stage

  • lang="EN-GB">Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives

  • style="line-height: 115%; margin-bottom: 0cm;">Team Member
    Travel Programme, offering exclusive discounted stays and 50% off food &
    beverage

  • High street savings through Perks
    at Work

  • 28 days’ holiday, including bank holidays, rising to 33
    days with length of service

 

 

lang="EN-GB">We are looking for hospitality professionals who are passionate
about delivering an exceptional fives star guest experience, consistently
upholding the worldclass service standards recognised
by Forbes.

 

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:


A passion for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.


        Here's what you'll
        do during a typical day:


        As a Spa
        Therapist, you will deliver a bespoke and expertly curated spa journey for each
        guest. This includes, but is not limited to, body and facial therapies, massage
        services, home‑care consultation, and guided orientation of spa and wellness
        facilities. You will uphold the highest standards of safety, hygiene, and guest
        satisfaction, ensuring all services are delivered in accordance with Hilton
        luxury brand standards and ultra‑luxury
        expectations.

         

        As
        a Spa 
        Therapist lang="EN-GB">, you are responsible for performing the following tasks to
        the highest standards:

        • Participate in all required Waldorf Astoria Spa
          and brand training programmes
        • Maintain
          impeccable standards of cleanliness, hygiene, and presentation across all spa
          and wellness areas
        • Proactively report
          maintenance and safety concerns to the Spa Manager
        • lang="EN-GB">Provide receptionist and operational duties
          as required
        • Maintain comprehensive knowledge
          of current and upcoming hotel, spa, and wellness offerings
        • lang="EN-GB">Operate within departmental budget parameters, maximising revenue
          opportunities while controlling costs
        • Deliver
          seamless, courteous, and efficient guest service from arrival through
          departure
        • Manage spa reservations
          with precision, including confirmations, amendments,
          and cancellations
        • Upsell spa services
          and retail products in a refined, guest‑centric manner
        • lang="EN-GB">Accurately process billing and posting for all spa and retail
          transactions, reporting discrepancies as required
        • lang="EN-GB">Confidently and elegantly explain spa treatments, packages,
          and wellness experiences to guests
        • Welcome
          and farewell all guests and colleagues in strict adherence to brand and Forbes
          standards
        • Preserve the pristine condition
          and elevated ambience of locker rooms, lounges, relaxation areas,
          and restrooms
        • Ensure steam rooms, saunas,
          preparation rooms, and fitness areas are consistently clean
          and guest‑ready
        • Maintain and replenish water,
          beverages, and wellness refreshment stations
        • lang="EN-GB">Provide personalised fitness orientation and support, including
          personal training sessions when required
        • lang="EN-GB">Oversee fitness centre upkeep, coordinating equipment maintenance
          and updates with the Spa Manager and Engineering team 
        • lang="EN-GB">Ensure all audio‑visual and wellness technology is well‑maintained
          and operational
        • Deliver tailored wellness
          and fitness facility tours, providing intuitive, personalised guest
          engagement

         

         

        lang="EN-GB">What are we looking
        for?


         

        A Spa Therapist
        within Hilton’s luxury portfolio operates with an unwavering commitment to guest
        satisfaction and collaborative teamwork.

        To succeed in this role, you will demonstrate the following competencies
        and behaviours:

        • A service‑driven mindset aligned with luxury
          hospitality and Five‑Star service culture
        • lang="EN-GB">Ability to read, interpret, and apply safety regulations,
          operational manuals, and procedural guidelines
        • lang="EN-GB">Proven experience within hospitality, wellness, or customer‑focused
          environments
        • Strong proficiency in spoken
          and written English, enabling clear and professional guest
          communication
        • Confidence communicating
          with individuals and groups in a polished, professional
          manner
        • Sound judgement and problem‑solving
          skills within structured operational settings
        • lang="EN-GB">A minimum of one year’s experience in a spa, wellness,
          or hospitality
          environment

           

           

        lang="EN-GB">It would be advantageous in this position for you to demonstrate
        the following capabilities and distinctions:

        style="list-style-type: disc; padding-left: 48px;">
      • lang="EN-GB">Previous experience within a luxury hotel spa is highly
        desirable.
      • 希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。