Analysts and Team Lead of the OTC function within Hilton’s UK Centre
of Excellence. They will play a part in supporting the development
and implementation of the strategy for Hilton within the UK.
are we looking for?
and Skills:
• Self-starter with
a ‘can-do’ approach who takes an initiative in implementing goals, comfortable
operating with a cool-head under time constraints, and effectively handle
concurrent demands
• Able
to handle multiple demands and appropriately prioritise
responsibilities
• Critical
thinkers who use both quantitative and qualitative analytical skills – including
the use logic and reasoning – to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches
to problems
• Ability to exercise
sound judgment, critical thinking, quantitative & qualitative analytical
skills and decision-making skills to consider the relative costs and benefits
of potential actions and to provide recommendations for optimal
solutions
• Strong inter-personal
skills and able to maintain effective working relationships with co-workers,
managers and clients with well-developed written and verbal communication
and comprehension skills
•
Ability to identify financial issues, recommend and execute mitigating
actions
• Good knowledge
of finance modules of an ERP system such as SAP, Oracle,
PeopleSoft
Required Qualifications &
Experience:
environment
• Good technical skills
and a good understanding of how OTC impacts other accounting
areas
• Developing problem
solving skills, including ability to effectively address any issue
in collaboration with others, as well as support development in this area
with direct reports and other team members
• A motivated and enthusiastic team player with excellent communication
skills, both written and verbal, and experience communicating with all levels
of management and external customers
•
Committed to customer service with the ability to build, manage and maintain
relationships at all levels within the organisation, projecting a hospitable
service atmosphere at all times
•
A ‘can-do’ and flexible approach in achieving results and the ability to drive
and adapt to change, with the desire to develop multiple
skills
• Proficient in MS
Excel, Word and Outlook with the ability to quickly learn new programs when
required
• Ability to work well
under pressure and effectively handle multiple, concurrent demands
and appropriately prioritise responsibilities
Qualifications:
• Good knowledge
of Peoplesoft and / or other similar accounting packages
and Essbase
• Hospitality industry
experience
• Previous experience
of working within a professional corporate environment
What are we looking
for?
and Skills:
• Self-starter with
a ‘can-do’ approach who takes an initiative in implementing goals, comfortable
operating with a cool-head under time constraints, and effectively handle
concurrent demands
• Able
to handle multiple demands and appropriately prioritise
responsibilities
• Critical
thinkers who use both quantitative and qualitative analytical skills – including
the use logic and reasoning – to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches
to problems
• Ability to exercise
sound judgment, critical thinking, quantitative & qualitative analytical
skills and decision-making skills to consider the relative costs and benefits
of potential actions and to provide recommendations for optimal
solutions
• Strong inter-personal
skills and able to maintain effective working relationships with co-workers,
managers and clients with well-developed written and verbal communication
and comprehension skills
•
Ability to identify financial issues, recommend and execute mitigating
actions
• Good knowledge
of finance modules of an ERP system such as SAP, Oracle,
PeopleSoft
Required Qualifications &
Experience:
environment
• Good technical skills
and a good understanding of how OTC impacts other accounting
areas
• Developing problem
solving skills, including ability to effectively address any issue
in collaboration with others, as well as support development in this area
with direct reports and other team members
• A motivated and enthusiastic team player with excellent communication
skills, both written and verbal, and experience communicating with all levels
of management and external customers
•
Committed to customer service with the ability to build, manage and maintain
relationships at all levels within the organisation, projecting a hospitable
service atmosphere at all times
•
A ‘can-do’ and flexible approach in achieving results and the ability to drive
and adapt to change, with the desire to develop multiple
skills
• Proficient in MS
Excel, Word and Outlook with the ability to quickly learn new programs when
required
• Ability to work well
under pressure and effectively handle multiple, concurrent demands
and appropriately prioritise responsibilities
Qualifications:
• Good knowledge
of Peoplesoft and / or other similar accounting packages
and Essbase
• Hospitality industry
experience
• Previous experience
of working within a professional corporate environment
What are we looking
for?
and Skills:
• Self-starter with
a ‘can-do’ approach who takes an initiative in implementing goals, comfortable
operating with a cool-head under time constraints, and effectively handle
concurrent demands
• Able
to handle multiple demands and appropriately prioritise
responsibilities
• Critical
thinkers who use both quantitative and qualitative analytical skills – including
the use logic and reasoning – to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches
to problems
• Ability to exercise
sound judgment, critical thinking, quantitative & qualitative analytical
skills and decision-making skills to consider the relative costs and benefits
of potential actions and to provide recommendations for optimal
solutions
• Strong inter-personal
skills and able to maintain effective working relationships with co-workers,
managers and clients with well-developed written and verbal communication
and comprehension skills
•
Ability to identify financial issues, recommend and execute mitigating
actions
• Good knowledge
of finance modules of an ERP system such as SAP, Oracle,
PeopleSoft
Required Qualifications &
Experience:
environment
• Good technical skills
and a good understanding of how OTC impacts other accounting
areas
• Developing problem
solving skills, including ability to effectively address any issue
in collaboration with others, as well as support development in this area
with direct reports and other team members
• A motivated and enthusiastic team player with excellent communication
skills, both written and verbal, and experience communicating with all levels
of management and external customers
•
Committed to customer service with the ability to build, manage and maintain
relationships at all levels within the organisation, projecting a hospitable
service atmosphere at all times
•
A ‘can-do’ and flexible approach in achieving results and the ability to drive
and adapt to change, with the desire to develop multiple
skills
• Proficient in MS
Excel, Word and Outlook with the ability to quickly learn new programs when
required
• Ability to work well
under pressure and effectively handle multiple, concurrent demands
and appropriately prioritise responsibilities
Qualifications:
• Good knowledge
of Peoplesoft and / or other similar accounting packages
and Essbase
• Hospitality industry
experience
• Previous experience
of working within a professional corporate environment
What will I be doing?
Under
the guidance of the Team Leader of OTC Hotel Accounting, the Analyst will
be responsible for the delivery of OTC processes to the agreed timetable
and Service Level Agreement. The Specialist will ensure Hilton’s Centre
of Excellence offers a seamless, efficient and customer focused experience
which maximises on output without compromising the quality of service.
The ability to recognise how to maximise process efficiency and effectiveness
is considered essential.
The Analyst will participate and play a part in engendering a sense
of empowerment in the pursuit of first class service, supporting the delivery
of OTC strategies and the team activities on a day-to-day basis; this
will require meticulous attention to detail, the ability to understand
and interpret business metrics within the OTC arena and make recommendations
where appropriate. They will also support the review of OTC Service Level
Agreements (SLA’s), assisting with the refinement and ongoing monitoring
to ensure that agreed service delivery metrics
are achieve/exceeded.
for?
from management, carrying out and coordinating all required OTC related
tasks. Completing in a timely and efficient manner whilst working toward
the successful achievement of goals and KPIs.
Activities
• Research support
for AR or guest (transient) dispute and compile supporting
documentation
to resolve disputes, issues and queries
entries
documentation in accordance with Hilton standards
was issued to group master/convention client
• Assess collections
status and present determination to write off payment per credit procedures
to OTC Hotel Accounting Team Leader
• Review Booking
Deposit Reports to identify groups with advanced deposit
requirements
and confirm receipt of advanced deposits
in accordance with Hilton standards
• Support OTC Hotel
Accounting special initiatives as directed by the Team Leader of OTC
Hotel
• Report results
to others to explain and decipher findings
