Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a Captain, you’re not just
creating unforgettable dining moments – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
As
the Captain, you will be responsible for performing the following tasks to
the highest standards:
• Maintain high customer
service focus by approaching your job with the customers always
in mind.
• Have a positive impact, taking personal
responsibility and initiative to resolve issues, always clearly communicating
with both customers and colleagues.
• Perform all
duties and responsibilities in a manner that ensures your safety and that
of others in your workplace.
• Confidently know
the food and beverage menu contents and explain them in detail
to guests.
• Understand dietary requirements and offer
appropriate suggestions.
• Offer guests an enjoyable
and expertly served dining experience based on the Conrad Standard, Core
Standard and procedures stated in the Standard Training
Manual
• Offer quick, correct, precise and friendly
service that is respectful and accommodating of the guest request of selections
and timely service.
• Coordinate between the order
taker / cashier and kitchen for smooth, coordinated
service.
• Make the guest feel comfortable and at ease
in his / her room.
• Control the cleanliness in
the IRD areas, as well as guest corridors.
• Keep
accurate control of guest posting procedures.
• Inform
the manager or assistant of all customer complaints and make appropriate efforts
to correct the problem.
• Set up order on trays
and tables and transport them to guest floor
and rooms.
• Complete opening and closing side work
as assigned.
• Remove tray and tables from guestrooms
when requested and corridor when passing by.
• Handle
"Do not Disturb Rooms", guest does not answer or the wrong items were delivered
or forgotten.
• Receive orders and distribute
to server and ensure orders are processed without
delay.
• Supervise the table set up, making sure hot
items are placed in heaters, cold items are on ice, when necessary and make any
adjustments or correction.
• Check all trays
and tables before they go to the elevator to ensure the completeness
and correctness.
• Ensure all IRD reports
are submitted on timely manner.
• Ensure the par
stocks are maintained for all items such as linen, silver, glassware, beverages
and dry goods so there are no shortages or interruptions
in service.
• Set an example for all staff in IRD
concerning willingness to learn, neatness, appearance, professionalism, quality
and standards of service, behaviors etc.
• Maintain
a close working relationship with stewarding, kitchen, and Front Desk so
that the Conrad Standards are ensured.
• Ensure all
side duties are completed in a timely manner and report to supervisor /
manager.
• Conduct oneself in a professional manner
at all times to reflect the high standards of Conrad and encourage other staff
to do the same.
• Respond properly in any hotel
emergency or safety situation.
• The ability to follow
the job functions of Order Taker in their absence as stated in the Order Taker
Job Description.
• Follow-up on any guest questions
or queries immediately and if you don’t have the answers, check with your
manager.
• Give guest service the highest
priority.
• Avoid offensive or impolite
language.
• Report any accidents / incidents to
the Supervisor / Assistant Manager / Manager.
• Carry
out any other reasonable duties and responsibilities as assigned.
