Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a Supervisor, you’re not just
creating unforgettable dining moments – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
be responsible for performing the following tasks to the highest
standards:
Maintain
a high customer service focus by approaching your job with the customers always
in mind.
style="font-size: 11pt;">Have a positive impact, taking personal responsibility
and initiative to resolve issues, always clearly communicating with both
customers and colleagues.
style="font-size: 11pt;">Actively promote the services and facilities of Hilton
hotels to guests and suppliers of the hotel.
Perform all
duties and responsibilities in a manner that ensures your safety and that
of others in your workplace.
Understand
dietary requirements and offer appropriate suggestions.
In
consultation with the Manager, agree and implement actions to make improvements
to customer service.
style="font-size: 11pt;">Make suggestions on the menu that might suit guests
of different nationalities.
Confidently
know the opening hours of all restaurants and hotel outlets.
Be able
to recommend other restaurants and city attractions to hotel
guests.
style="font-size: 11pt;">Actively check team members’ product knowledge on each
shift.
style="font-size: 11pt;">Undertake steps / processes to ensure that all areas
of the restaurant are set to the standards required for breakfast, lunch
and dinner, including the checking of the cashier desk set-up and communicating
with the Chefs on any details for the shift and number of reservations for
the day.
style="font-size: 11pt;">Check reservations for the day, ensuring that
the restaurant and team members have tables ready and large bookings have
been confirmed by phone.
Complete
the checklist on preparing the restaurant for service.
Greet guests
with a smile, offer assistance with coats, bags, etc., and introduce
yourself.
style="font-size: 11pt;">Escort guests to a table and ensure that their
preference and request are acknowledged.
Follow-up
on any guest questions or queries immediately and if you don’t have the answer,
check with your manager.
Make sure
that all areas are cleaned and maintained in accordance with operating
procedure.
style="font-size: 11pt;">Supervise the restaurant roster on a daily basis
and ensure it is in line with the changing business levels, making any changes
in order to achieve the F&B team service standards and budget
goals.
style="font-size: 11pt;">Control the allocated labour for each shift to ensure
that customer expectations are met whilst achieving the desired labour
cost.
style="font-size: 11pt;">Assist restaurant managers with training all team
members for the ‘induction training’ and ‘on the job
training’.
style="font-size: 11pt;">Offer team members constructive feedback about their
performance after every shift in an aim to develop their skills
and confidence.
style="font-size: 11pt;">Ensure that the shift is reviewed, handovers
and briefings are carried out.
