Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will greet guests with
a smile and ensure they feel valued from the moment they walk in.
As a Hostess, you’re not just making guests feel at home –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll
Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests. We proudly invest in our Team Members’
wellbeing, supporting you through all of life’s moments. When you join Hilton,
our exceptional care extends to you with unmatched perks and benefits,
including*:
Incredible travel perks – Enjoy 110 nights of deeply
discounted travel, with room rates as low as $40 USD/night at our world-class
hotels through our Go Hilton travel program
Health & welfare benefits
– From checkups to dental cleanings to new glasses, we offer a variety of health
plans that keep you covered
*Benefits availability may vary depending
on Team Member’s location as well as terms and conditions of employment and
are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll
Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll
Help You Thrive
At Hilton, the hospitality we’re known
for doesn’t end with our guests. We proudly invest in our Team Members’
wellbeing, supporting you through all of life’s moments. When you join Hilton,
our exceptional care extends to you with unmatched perks and benefits,
including*:
Incredible travel perks – Enjoy 110 nights of deeply
discounted travel, with room rates as low as $40 USD/night at our world-class
hotels through our Go Hilton travel program
Health & welfare benefits
– From checkups to dental cleanings to new glasses, we offer a variety of health
plans that keep you covered
*Benefits availability may vary depending
on Team Member’s location as well as terms and conditions of employment and
are subject to the terms and conditions of each specific
program/plan.
As
a Hostess, you are responsible for serving guests in a friendly, timely,
and efficient manner to deliver an excellent Guest experience. A Hostess
will also be required to have extensive knowledge of menu offerings.
Specifically, you will be responsible for performing the following tasks to
the highest standards:
• Perform all opening and closing duties,
especially handling e-mails and guest communications, responding to all
enquiries and special requests.
• Answer the telephones according to Conrad
Hotel standards and have a full understanding of the restaurant
operation.
• Manage all the reservations and ensure all
the reservations are handled swiftly.
• Arrange the service flow
and seating plan through the restaurant operation.
at the door immediately and seat them comfortably.
standards of conditions of the restaurant through constant inspections,
notifying those responsible for any improvements or repairs to
be made.
• Effectively handle guest complaints
and report to a manager of situation and resolution.
properly in any hotel emergency of safety situation.
and successfully perform the daily secondary duties.
tasks or projects as assigned by hotel management and staff.
the grooming standard are being met and maintained, demonstrating a professional
image for our guests.
• Ensure that guest satisfaction
is monitored and where appropriate, rectified throughout their meal
experience.
• Bid “farewell” to guests, ensuring guest
satisfaction has been reached and to encourage repeat guests.
guests in organizing a private event in the outlet.
a guest database collecting the contact details, guest preferences and feedback
from previous visits.
• Ensure streamline communication with
the team and guests and achieve consistent results.
in advance, all materials and supplies and ensure their
availability.
• Promote teamwork and foster a harmonious
working climate.
• Follow through and constantly update
the restaurant guest’s database to be efficient and consistent in relation
to regulars and VIPs.
• Ensure all communication are efficiently
made in regards to enquiries, groups or daily reservations.
and maintain guest profile history. This includes keeping track of Guest
birthday, Anniversary to offer to make reservation, if the guest wishes to dine
with us.
• Ensure to keep up to date on Competition
analysis by keeping track of happening in the city and calling competition
on regular basis to update on promotion and pricing.
ownership of the Restaurant and Bar areas in all aspects, including taking
guests’ orders and the service of Food & Beverage products.
to maintain and update computer files whenever needed, including standardized
letters, latest menus, etc.
• Discuss, in advance, any menu changes
or daily specials with staff, ensuring knowledge of each.
properly in any hotel emergency of safety situation.
Hilton Grooming standards including uniform dress code, cleanliness and personal
hygiene.
• Perform other tasks or projects
as assigned by hotel management and staff.
• Set up a proper procedure
and maintenance with regards to par-stocks for all menus, beverage lists
and wine lists.
• Be fully aware of the reservation
procedures and telephone etiquettes according to the Hilton
standards.
• Ensure that the telephone system
is working properly at all times.
• Perform other tasks or projects
as assigned by the Restaurant manager.
• Set up hostesses check lists
(daily, weekly and monthly).
