Captain (Basilico) - Conrad Singapore Orchard

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Singapore, Singapore
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a Captain, you’re not just
creating unforgettable dining moments – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

  • Relevant hospitality
    qualifications or equivalent work experience
    are preferred.
  • Ability to communicate effectively
    in English, both verbally and in writing, to support guest service and workplace
    communication.
  • Demonstrates initiative, a positive
    attitude, and a willingness to learn and continuously develop new skills
    and knowledge.
  • Ability to adapt to changing operational
    requirements and perform assigned duties in a dynamic
    environment.
  • Ability to work collaboratively
    with colleagues and contribute to achieving team
    goals.
  • Basic knowledge of food and beverage preparation,
    beverage service, and responsible alcohol service.
  • Ability
    to learn, remember, and confidently recommend menu items
    to guests.
  • Strong interpersonal and guest service
    skills.
  • Ability to work rotating shifts, including
    evenings, weekends, and public holidays, based on operational
    requirements.

 

How We’ll Help
You Thrive

At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.

When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:

Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program

Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered

*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
 

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes. A sense of Ownership and accountability.

And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.

In addition,
this role requires the following minimum
qualifications:

  • Relevant hospitality qualifications
    or equivalent work experience are preferred.
  • Ability
    to communicate effectively in English, both verbally and in writing, to support
    guest service and workplace communication.
  • Demonstrates
    initiative, a positive attitude, and a willingness to learn and continuously
    develop new skills and knowledge.
  • Ability to adapt
    to changing operational requirements and perform assigned duties in a dynamic
    environment.
  • Ability to work collaboratively
    with colleagues and contribute to achieving team
    goals.
  • Basic knowledge of food and beverage preparation,
    beverage service, and responsible alcohol service.
  • Ability
    to learn, remember, and confidently recommend menu items
    to guests.
  • Strong interpersonal and guest service
    skills.
  • Ability to work rotating shifts, including
    evenings, weekends, and public holidays, based on operational
    requirements.

 

How We’ll Help
You Thrive

At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:

Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program

Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered

*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
 

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

  • Relevant hospitality
    qualifications or equivalent work experience
    are preferred.
  • Ability to communicate effectively
    in English, both verbally and in writing, to support guest service and workplace
    communication.
  • Demonstrates initiative, a positive
    attitude, and a willingness to learn and continuously develop new skills
    and knowledge.
  • Ability to adapt to changing operational
    requirements and perform assigned duties in a dynamic
    environment.
  • Ability to work collaboratively
    with colleagues and contribute to achieving team
    goals.
  • Basic knowledge of food and beverage preparation,
    beverage service, and responsible alcohol service.
  • Ability
    to learn, remember, and confidently recommend menu items
    to guests.
  • Strong interpersonal and guest service
    skills.
  • Ability to work rotating shifts, including
    evenings, weekends, and public holidays, based on operational
    requirements.

 

How We’ll Help
You Thrive

At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:

Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program

Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered

*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
 

style="font-family: Calibri, sans-serif;">As the Captain, you will be responsible for performing
the following tasks to the highest standards:

style="list-style-type: disc;">
  • style="font-family: Calibri, sans-serif;">Maintain high customer service focus by approaching
    your job with the customers always in mind.
  • style="margin-bottom: 0cm;">Actively promote the services and facilities of Hilton hotels to guests
    and suppliers of the hotel.
  • style="font-size: 11pt; line-height: 107%;">Perform all duties
    and responsibilities in a manner that ensures your safety and that of others
    in your workplace.
  • style="font-family: Calibri, sans-serif;">Confidently know the food and beverage menu contents
    and explain them in detail to guests.
  • style="margin-bottom: 0cm;">Understand dietary requirements and offer appropriate
    suggestions.
  • style="font-family: Calibri, sans-serif;">Familiarize with menu items of all other outlets
    to recommend guests to other outlets.
  • style="margin-bottom: 0cm;">Confidently know opening hours of all restaurants and hotel
    outlets.
  • style="font-family: Calibri, sans-serif;">Able to recommend other restaurants and city
    attractions to hotel guests.
  • style="font-size: 11pt; line-height: 107%;">Complete the checklist on preparing
    the restaurant for service.
  • style="font-size: 11pt; line-height: 107%;">Greet guests with a smile, offer
    assistance with coats, bags, etc., and introduce yourself.
  • style="margin-bottom: 0cm;">Follow-up on any guest questions or queries immediately and if you don’t
    have the answers, check with your manager.
    style="margin-bottom: 0cm;">Ensure that all service procedures are carried out to the standards
    required.
  • style="font-family: Calibri, sans-serif;">Make sure all areas are cleaned and maintained
    in accordance with operating procedures.
  • style="margin-bottom: 0cm;">Take
    personal responsibility for the service experience of all guests in your
    designated area.
  • style="font-family: Calibri, sans-serif;">Smile and greet all guests as they enter and exit
    the restaurant, even if they are not designated to your
    section.
  • style="font-family: Calibri, sans-serif;">Give guest service the highest
    priority.
  • style="font-family: Calibri, sans-serif;">Display professional behaviour at all
    times.
  • style="font-family: Calibri, sans-serif;">Avoid offensive or impolite
    language.
  • style="font-family: Calibri, sans-serif;">Report any accidents / incidents to the Supervisor /
    Assistant Manager / Manager.
  • style="font-size: 11pt; line-height: 107%;">Carry out any other reasonable
    duties and responsibilities as assigned.
  • 希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。