Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a Captain, you’re not just
creating unforgettable dining moments – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Relevant hospitality
qualifications or equivalent work experience
are preferred. - Ability to communicate effectively
in English, both verbally and in writing, to support guest service and workplace
communication. - Demonstrates initiative, a positive
attitude, and a willingness to learn and continuously develop new skills
and knowledge. - Ability to adapt to changing operational
requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and customer service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
- Relevant hospitality qualifications
or equivalent work experience are preferred. - Ability
to communicate effectively in English, both verbally and in writing, to support
guest service and workplace communication. - Demonstrates
initiative, a positive attitude, and a willingness to learn and continuously
develop new skills and knowledge. - Ability to adapt
to changing operational requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and customer service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Relevant hospitality
qualifications or equivalent work experience
are preferred. - Ability to communicate effectively
in English, both verbally and in writing, to support guest service and workplace
communication. - Demonstrates initiative, a positive
attitude, and a willingness to learn and continuously develop new skills
and knowledge. - Ability to adapt to changing operational
requirements and perform assigned duties in a dynamic
environment. - Ability to work collaboratively
with colleagues and contribute to achieving team
goals. - Basic knowledge of food and beverage preparation,
beverage service, and responsible alcohol service. - Ability
to learn, remember, and confidently recommend menu items
to guests. - Strong interpersonal and customer service
skills. - Ability to work rotating shifts, including
evenings, weekends, and public holidays, based on operational
requirements.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
As the Captain,
you will be responsible for performing the following tasks to the highest
standards:
class="ortl-align-justify">
lang="EN-SG">Maintain high customer service focus by approaching your job
with the customers always in mind.
class="ortl-align-justify">
lang="EN-SG">Have a positive impact, taking personal responsibility
and initiative to resolve issues, always clearly communicating with both
customers and colleagues.
class="ortl-align-justify">
lang="EN-SG">Contribute ideas and suggestions to enhance operational /
environmental procedures in the hotel.
class="ortl-align-justify">
lang="EN-SG">Actively promote the services and facilities of Hilton hotels
to guests and suppliers of the hotel.
class="ortl-align-justify">
lang="EN-SG">Perform all duties and responsibilities in a manner that ensures
your safety and that of others in your workplace.
class="ortl-align-justify">
lang="EN-SG">Confidently know the food and beverage menu contents and explain
them in detail to guests.
class="ortl-align-justify">
lang="EN-SG">Understand dietary requirements and offer appropriate
suggestions.
-
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Complete checklists
on product knowledge. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Familiarize
with menu items of all other outlets to recommend guests to other
outlets. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Confidently know
opening hours of all restaurants and hotel outlets.
class="ortl-align-justify">
lang="EN-SG">Able to recommend other restaurants and city attractions to hotel
guests.
-
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Complete
the checklist on preparing the restaurant for service.
class="ortl-align-justify">
lang="EN-SG">Greet guests with a smile, offer assistance with coats, bags, etc.,
and introduce yourself.
-
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Follow-up on any
guest questions or queries immediately and if you don’t have the answers, check
with your manager. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Ensure that all
service procedures are carried out to the standards
required. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Make sure all areas
are cleaned and maintained in accordance with operating
procedures. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Take personal
responsibility for the service experience of all guests in your designated
area. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Smile and greet all
guests as they enter and exit the restaurant, even if they are not designated
to your section. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Give guest service
the highest priority. -
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Display
professional behaviour at all times.
class="ortl-align-justify">
lang="EN-SG">Avoid offensive or impolite language.
class="ortl-align-justify">
lang="EN-SG">Report any accidents / incidents to the Supervisor / Assistant
Manager / Manager.
-
style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
style="font-family: Calibri, sans-serif;">Carry out any other
reasonable duties and responsibilities as assigned.
