Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You'll play a crucial role
in ensuring our guests receive fresh, high-quality linens and garments. oversee
our laundry operations and ensure the highest standards of cleanliness and guest
satisfaction. As a Laundry Manager, you’re not just
overseeing daily laundry operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum
qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
As the Laundry
Manager, you will be responsible for performing the following tasks to
the highest standards:
• Lead, train,
and supervise the Laundry and Valet team to ensure high performance and service
excellence.
• Conduct performance reviews and support
ongoing team development through continuous
training.
• Manage daily Laundry and Valet operations
to meet hotel standards, ensuring quality care for guest garments and staff
uniforms.
• Plan labor schedules, forecast staffing
needs, and oversee payroll processing.
• Develop
and manage departmental budgets, including capital expenditure, linen, uniforms,
and consumable supplies.
• Coordinate production
schedules to support Housekeeping and Food & Beverage operational
requirements.
• Monitor the full laundry process,
including receiving, tagging, cleaning, pressing, and packing of guest and staff
garments.
• Oversee linen and uniform inventory,
purchasing, and quality inspections across guestrooms, outlets, and function
spaces.
• Maintain strong collaboration with other
hotel departments and external laundry vendors to ensure service
quality.
• Ensure proper maintenance and usage
of laundry equipment and chemicals, and coordinate with Engineering for any
malfunctions.
• Implement energy conservation
initiatives and continuously improve washing formulas and operational
efficiency.
• Maintain a clean, organized, and safe
working environment in the Laundry and Valet
department.
• Handle guest requests and complaints
professionally, ensuring prompt resolution and excellent service
recovery.
• Participate in hotel meetings, safety
procedures, and emergency response when
required.
• Perform additional duties or projects
as assigned by hotel management.
• Adhere to
the hotel’s policies and procedures, Hilton code of business conduct,
the hotel’s team member handbook, security and emergency policies
and procedures.
• Ensure that all team members
have a complete understanding of and adhere to the hotel’s team member rules
and regulations.
