Casual Guest Service Agent

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Warwick
Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE
TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
- Choose a work schedule
that works for you! When you join our team on a Casual contract, you have
the flexibility to pick the shifts that suit your availability, so you can make
the best out of your spare time. Whether you are currently on full time
employment, education, or just looking to make some extra money, this might just
be the job for you!

 

A WORLD
OF REWARDS

· Hourly Rate of £12.71 per hour

· We offer our
casual Team Members the ability to instantly access and withdraw up to 40%
of their earned wages whenever they need to and at no additional cost

·
Opportunity to work additional hours when you can

· Free and healthy meals
when on duty

· Modern and inclusive Team Member’s areas

What
It Takes to Make the Stay

At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Exceptional Hospitality Starts
        with You

        Picture yourself brightening someone’s day. When
        you join our Hotels team, that’s exactly what you’ll do every time you come
        to work! As a Causal Guest Service Agent, you’re not just
        ensuring a seamless check-in and check-out process – you’re spreading the light
        and warmth of hospitality by delivering memorable experiences that make the stay
        for every guest.

        Here's what you'll do during a typical
        day:

        • Deliver a warm welcome: Greet guests upon
          arrival and complete the check-in process, including verifying details,
          assigning rooms, issuing keys, and providing welcome materials or bell service
          assistance
        • Support efficient check-out: Process guest
          departures by verifying charges, handling payments, issuing receipts, and using
          the point-of-sale system accurately
        • Provide hotel and local
          knowledge:
          Demonstrate comprehensive knowledge of hotel offerings, room
          types, rates, promotions, and local area information to assist with guest
          inquiries
        • Promote hotel services: Use up-selling
          techniques to recommend hotel amenities and maximize room and service
          revenue
        • Delight our guests: Respond to guest requests,
          resolve concerns with care and urgency, and effectively manage messages
          and communications
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。