Front Office Agent - Waldorf Astoria Cairo Heliopolis

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Front
Office Agent, you’re not just ensuring a seamless check-in
and check-out process – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting
impact.

Requirements:

• Bachelor's
  degree.
• Previous experience in front office, guest relations
  in hospitality is a plus.
• Excellent verbal and written communications
  skills in English (additional languages are a plus).
• Passionate about
  genuine guest service & providing personalised guest
  experience.
• Excellent grooming
  and presentation.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting
impact.

Requirements:

• Bachelor's
  degree.
• Previous experience in front office, guest relations
  in hospitality is a plus.
• Excellent verbal and written communications
  skills in English (additional languages are a plus).
• Passionate about
  genuine guest service & providing personalised guest
  experience.
• Excellent grooming
  and presentation.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting
impact.

Requirements:

• Bachelor's
  degree.
• Previous experience in front office, guest relations
  in hospitality is a plus.
• Excellent verbal and written communications
  skills in English (additional languages are a plus).
• Passionate about
  genuine guest service & providing personalised guest
  experience.
• Excellent grooming and presentation.

Here's
what you'll do during a typical day:

• Deliver a warm welcome:
  Greet guests upon arrival and complete the check-in process, including verifying
  details, assigning rooms, issuing keys, and providing welcome materials or bell
  service assistance
• Support efficient check-out: Process guest
  departures by verifying charges, handling payments, issuing receipts, and using
  the point-of-sale system accurately
• Provide hotel and local
  knowledge: Demonstrate comprehensive knowledge of hotel offerings, room
  types, rates, promotions, and local area information to assist with guest
  inquiries
• Promote hotel services: Use up-selling techniques
  to recommend hotel amenities and maximize room and service
  revenue
• Delight our guests: Respond to guest requests, resolve
  concerns with care and urgency, and effectively manage messages
  and communications