Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You are responsible
for developing and implementing comprehensive team member training
and development programs to enhance team skills and performance; assessing
training needs, designing and updating training courses to ensure that
the training content matches the team members' job responsibilities and career
paths; managing training budgets to ensure maximum return on training
investment. As a Learning & Development Supervisor,
you’re not just managing training initiatives for hotel team members – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D
or HR, with a strong track record in designing, delivering, and evaluating
training programs. - Skilled in instructional design, adult learning
principles, and modern training methods (e.g., e-learning, blended
learning). - Proficient in assessing training effectiveness and aligning
programs with business goals. - Experienced with Learning Management
Systems, digital training tools, and Microsoft Office. - Strong verbal
and written skills in Japanese and English; able to engage and motivate diverse
teams. - Committed to continuous learning and staying updated on emerging
training trends. - Proven ability to work cross-functionally to identify
needs and support performance improvement. - Capable of managing training
teams and multiple projects effectively.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D
or HR, with a strong track record in designing, delivering, and evaluating
training programs. - Skilled in instructional design, adult learning
principles, and modern training methods (e.g., e-learning, blended
learning). - Proficient in assessing training effectiveness and aligning
programs with business goals. - Experienced with Learning Management
Systems, digital training tools, and Microsoft Office. - Strong verbal
and written skills in Japanese and English; able to engage and motivate diverse
teams. - Committed to continuous learning and staying updated on emerging
training trends. - Proven ability to work cross-functionally to identify
needs and support performance improvement. - Capable of managing training
teams and multiple projects effectively.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D
or HR, with a strong track record in designing, delivering, and evaluating
training programs. - Skilled in instructional design, adult learning
principles, and modern training methods (e.g., e-learning, blended
learning). - Proficient in assessing training effectiveness and aligning
programs with business goals. - Experienced with Learning Management
Systems, digital training tools, and Microsoft Office. - Strong verbal
and written skills in Japanese and English; able to engage and motivate diverse
teams. - Committed to continuous learning and staying updated on emerging
training trends. - Proven ability to work cross-functionally to identify
needs and support performance improvement. - Capable of managing training
teams and multiple projects effectively.
Here’s what you’ll
do during a typical day:
- Develop training programs:
Design, plan, and deliver hotel training programs in alignment with corporate
goals and industry standards, inclusive of topics such as harassment-free
workplace, diversity, new team member orientation, leadership,
and service - Monitor and review performance: Conduct
meetings with department managers, trainers, and team members to review
performance trends, develop action plans, and recognize
achievements - Deliver continuous improvement: Assess
existing training initiatives, identify opportunities for enhancement,
and recommend solutions to address specific department needs - Manage
training records: Track, maintain, and audit individual team member
training records using designated systems and tools - Oversee
departmental training programs: Manage and monitor department-specific
training programs such as alcohol awareness, food safety, job skills checklists,
and educational assistance - Inspire and develop the team:
Supervise and support team members, monitor performance, provide coaching,
and foster a positive and productive work environment
