Chief Concierge

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will oversee
the operations of the concierge desk, manage VIP services, and work closely
with other departments to coordinate special requests. In this role, you
will ensure the concierge team maintains the highest standards of service
and professionalism. As a Chief Concierge, you’re not just
assisting guests with special requests and services – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in
  a concierge or guest service role, ideally in a hotel setting.
• Strong
  leadership and team management skills, with the ability to train and motivate
  staff.
• In-depth knowledge of local attractions, dining, events,
  and activities.
• Exceptional communication and interpersonal skills,
  with the ability to handle high-pressure situations and guest
  requests.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge systems is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in
  a concierge or guest service role, ideally in a hotel setting.
• Strong
  leadership and team management skills, with the ability to train and motivate
  staff.
• In-depth knowledge of local attractions, dining, events,
  and activities.
• Exceptional communication and interpersonal skills,
  with the ability to handle high-pressure situations and guest
  requests.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge systems is preferred.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in
  a concierge or guest service role, ideally in a hotel setting.
• Strong
  leadership and team management skills, with the ability to train and motivate
  staff.
• In-depth knowledge of local attractions, dining, events,
  and activities.
• Exceptional communication and interpersonal skills,
  with the ability to handle high-pressure situations and guest
  requests.
• Proficiency in English; additional languages are
  a plus.
• Ability to work flexible hours, including nights, weekends,
  and holidays.
• Familiarity with hotel property management systems (PMS)
  and concierge systems is preferred.

Here’s what you’ll do during
a typical day:

• Delight our guests:  Respond promptly
  and professionally to guest inquiries, requests, and concerns
• Offer
  recommendations:  Provide information and handle arrangements
  for dining, transportation, events, tours, and local
  attractions
• Coordinate special services:  Arrange
  for medical care, childcare, floral delivery, and other personalized guest
  needs
• Manage guest communications:  Receive and deliver
  messages, mail, packages, and faxes
• Support VIP guests: 
  Facilitate seamless registration and elevated service for high-priority
  guests
• Promote hotel offerings:  Share marketing materials
  and encourage use of hotel services and programs