Position
Statement
The Senior Analyst OTC Hotel Accounting will work closely with the Team
Leader and Manager OTC Hotel Accounting within Hilton’s UK Centre of Excellence.
They will support developing and implementing the Order to Cash strategy
for Hilton within the UK.
The Senior Analyst will be expected to work closely with, advise
and recommend to Hilton’s UK Senior Management on optimum delivery solutions
which can be expected from a progressive Order to Cash service. The Senior
Analyst is also responsible for coordinating the delivery of day to day tasks
and supporting the development of team members, as well as representing
the function to other areas of the business when necessary.
Under the guidance of the Manager of OTC Hotel Accounting, the Senior
Analyst will be responsible for the delivery of OTC processes to the agreed
timetable and Service Level Agreements. The Senior Analyst will ensure
Hilton’s Centre of Excellence offers a seamless, efficient and customer focused
experience which maximises on output without compromising the quality
of service. The ability to recognise how to maximise process efficiencies
and effectiveness is considered essential.
•
The ability to communicate and influence at all levels with both internal
and external stakeholders
• Ability to build & maintain effective business and 3rd party
relationships
• Experience of working on projects and the ability to simultaneously
manage multiple tasks and deliver to tight deadlines
The Senior Analyst will participate and play a part in provoking a sense
of empowerment in the pursuit of first class service, supporting the delivery
of OTC strategies and the team activities on a day-to-day basis; this
will require meticulous attention to detail, the ability to understand
and interpret business metrics within the OTC arena and make recommendations
where appropriate. The Senior Analyst will provide supervisory support to
the OTC analysts. They will also support the review of OTC Service Level
Agreements (SLA’s), assisting with refinement and ongoing monitoring to ensure
that agreed service delivery metrics are achieved/exceeded.
• Liaise with key customers and stakeholders to enable an efficient
operation of OTC processes in accordance with Service Level
Agreements
• Contribute
to the organization and co ordination of the OTC team to deliver efficient
output within required deadlines exercising a sound understanding of the KPIs
surrounding the tasks
• Provide guidance and support to the business on operating best
practice, regularly participating on calls and attending meetings with Front
Office and GCE teams within properties
• Assist
Manager and Senior Manager with the coordination of information relating
to third-party service providers (outsourcing provider, auditors, valuation
specialists) ensuring all necessary information is compiled, reviewed
and approved
•
Continually analyse and provide input to the Manager and management
in evaluating the effectiveness of processes and implement actions to streamline
the processes and maximise efficiency
• Work with allocations and other functions to monitor and resolve
queries and escalated items, ensuring the required payment cycles
are maintained
• Ensure all monthly closing activities and month-end reporting
are carried out per guidelines and deadlines liaising with Corporate OTC
colleagues and SSC teams to resolve issues and ensure a clean close
is achieved
• Deliver
the balance sheet reconciliation processes ensuring unreconciled items
are cleared immediately
• Research support for AR and other related disputes and compilation
of supporting documentation to reach resolution
• Identify and propose any adjustments required, providing the relevant
support documentation, in line with controls requirements
• Assess collections status and present determination to write off
payment per credit procedures to Manager OTC Hotel
Accounting
• Maintain
OTC records and documentation in accordance with Hilton
standards
• Drive
completion of OTC Hotel Accounting special initiatives as directed by
the Manager OTC Hotel Accounting
• Research and responds to information requests from internal departments
and management
• Be liaison point for hotel teams for all OTC related
matters
• Regular
review and analysis of pre close reports, contacting relevant teams
with instructions on how to resolve ahead of close
• Self-starter with a ‘can-do’ approach who takes an initiative
in implementing goals, comfortable operating with a cool-head under time
constraints, and effectively handle concurrent demands
• Strong
inter-personal skills and able to maintain effective working relationships
with co-workers, managers and clients with well-developed written and verbal
communication and comprehension skills
• High
school/GED
•
Supervisory
experience
•
Professional
experience
•
Collections
experience
•
Proficiency in Microsoft Excel, Word,
and Outlook
Preferred Qualifications &
Experience:
• An additional
european-based langauge, in addition to English, would
be advantageous
• Bachelor’s
degree
