Associate Field Services Technology Manager

Negotiable

Hilton

Experience

1-3 years

Job Type

Full Time

Location

United States, Atlanta

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Job Description

Exceptional Hospitality
Starts with You

This role is located in Atlanta, GA (supports the Signia
Atlanta)

This is your chance to be a part of an in-house Technology
team that's creating consumer-facing, cutting-edge technologies revolutionizing
the hospitality industry around the world! As an Associate Technology Field
Services Manager, you will bring your technical skills to a hospitality
company with an award-winning culture. On the Americas Field Services
Southeast Area team reporting to the Area Manager, you
will support projects including opening new hotels and all the systems involved
in doing so.

What you'll do during a typical day:

Provide IT and Telecom support.

Support
the hotel with business solutions such as installing, diagnosing, repairing,
maintaining, and upgrading all hardware to efficient
performance.

Troubleshoot problem areas promptly
and accurately.

How you'll
collaborate with others:

Communication and close
collaboration with our Field Services Teams Members is critical
for success.
Collaborate and work closely with our Field IT Team within
the SE region.
Attend scheduled meetings with our entire Hotel &
Area Team and other Field Services team meetings.

The hotels in the region regularly upgrade High Speed
Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems
and other projects. You will help guide and own parts of all of these
at assigned hotels.

What It Takes to Make the Stay

You have
these minimum qualifications:

Professional work
experience in Technology or related field
Experience working in IT field
support, desktop support, or an onsite technical support environment
IT
field (Telecom, Technology) experience in hospitality, retail, or related
industries
Travel potentially 20% of the time

Bachelor's Degree, or Associate's Degree plus 6+ years
of Technology related experience, or High School Degree/GED plus 12+ years
of Technology related experience

Three (3) + years of work experience
in Technology or a related field

Two (2) + years of experience
in Hospitality, Operations, and/or IT support roles

Cisco or Microsoft
certifications

Experience with the following Hospitality related
applications and systems: PMS, POS, Key systems, PBX, Voicemail

How We'll Help You Thrive

At Hilton, the hospitality
we're known for doesn't end with our guests. We proudly invest in our Team
Members' wellbeing, supporting you through all of life's moments.

When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:

Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room
rates as low as $40/night at our world-class hotels through our Go Hilton travel
program
Own a piece of Hilton – Through our employee
stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
to help build your financial future
Paid parental leave
– Because family matters. We offer paid leave for eligible Team Members,
including partners and adoptive parents
Personalized caregiving
support – Access dedicated caregiving concierge services to help
navigate caregiving for yourself and your loved ones
Crisis
concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional
care
Mental health resources – Your wellbeing comes
first. Eligible Team Members can access free counseling and support through our
best-in-class Employee Assistance Program (EAP)
Generous paid
time off (PTO) – Recharge, relax, and take time for what matters
most
Health & welfare benefits – From checkups
to dental cleanings to new glasses, we offer a variety of health plans that keep
you and your family covered
Financial security for your
future – Our retirement plans make it easier to save for what's
next

*Benefits availability may vary depending on Team
Member's location as well as terms and conditions of employment and are subject
to the terms and conditions of each specific program/plan.

style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family:
"Hilton Sans"; font-size: medium; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">Hilton offers its eligible team members a comprehensive target="_blank" rel="noopener noreferrer"
href="https://jobs.hilton.com/benefits">benefits package to support their mental and physical
well-being, so they can Thrive personally and professionally. The pay range
for this role is $67,500 – $95,000 and is determined based on applicable
and specialized experience and location. Subject to plan terms and conditions,
you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan,
consistent with other team members at the same level and/or position within
the Company.