Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will provide support,
from administrative, customer service, for the Groups, Meeting & Events team
to develop future and repeat business. As a Groups & Events
Coordinator, you’re not just supporting event delivery/sales lead
development perspectives – you’re spreading the light and warmth of hospitality
by delivering memorable experiences that make the stay for every guest.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 1 year of experience
in a hotel sales admin/coordinator role preferred. - Diploma or degree
in Marketing, Hospitality, Communications, or related field. - Strong
verbal and written communication skills. - Experience in customer service,
event coordination, or marketing preferred. - Proficiency in Microsoft
Office and hotel/event management software. - Creative mindset
with attention to detail. - Ability to multitask and manage time
effectively. - Analytical thinking and data-driven
decision-making. - Team player with a proactive attitude
and problem-solving skills.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 1 year of experience
in a hotel sales admin/coordinator role preferred. - Diploma or degree
in Marketing, Hospitality, Communications, or related field. - Strong
verbal and written communication skills. - Experience in customer service,
event coordination, or marketing preferred. - Proficiency in Microsoft
Office and hotel/event management software. - Creative mindset
with attention to detail. - Ability to multitask and manage time
effectively. - Analytical thinking and data-driven
decision-making. - Team player with a proactive attitude
and problem-solving skills.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 1 year of experience
in a hotel sales admin/coordinator role preferred. - Diploma or degree
in Marketing, Hospitality, Communications, or related field. - Strong
verbal and written communication skills. - Experience in customer service,
event coordination, or marketing preferred. - Proficiency in Microsoft
Office and hotel/event management software. - Creative mindset
with attention to detail. - Ability to multitask and manage time
effectively. - Analytical thinking and data-driven
decision-making. - Team player with a proactive attitude
and problem-solving skills.
Here’s what you’ll do during a typical
day:
- Client & Event Coordination: Manage group
and event enquiries from initial enquiry through to successful event delivery,
ensuring every detail is planned to perfection. - Event Planning
& Administration: Prepare event orders, contracts, function sheets,
and other event documentation while maintaining accuracy across all
bookings. - Customer Experience: Deliver personalised
service and create memorable experiences that exceed client expectations
at every stage of the event journey. - Cross-Functional
Collaboration: Partner with Operations, Kitchen, Food & Beverage,
and Events teams to ensure seamless execution of meetings
and events. - Revenue Optimization: Maximize revenue
opportunities through strategic upselling of event packages, catering options,
accommodation, and venue services. - Sales Conversion:
Convert enquiries into confirmed business, proactively securing new
and repeat opportunities for the hotel. - Financial
Coordination: Manage deposits, invoicing, and payment follow-up while
ensuring compliance with hotel policies and procedures. - Systems
& Database Management: Maintain accurate client, event, and sales
records across hotel systems and platforms. - Market &
Industry Awareness: Stay informed of market trends, competitor
activity, and customer preferences to support business growth
and innovation. - Quality & Continuous Improvement:
Monitor client feedback, resolve issues professionally, and identify
opportunities to enhance service delivery and event success.
