Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be responsible
for managing the daily room allocation process, ensuring guest preferences
are met while maximizing room availability and operational efficiency. You
will coordinate with housekeeping, front office, and reservations teams
to manage room blocks, early arrivals, and last-minute changes.
As a Rooms Controller, and pre-arrival logistics – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a front
office or room management role, preferably within a hotel or hospitality
environment. - Strong organizational skills and attention to detail,
with the ability to handle multiple tasks and prioritize
effectively. - Excellent communication and interpersonal skills, with
a guest-focused approach. - Proficiency in property management systems
(PMS) and room inventory management. - Ability to work under pressure
and adapt to changing operational needs. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including nights, weekends, and holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a front
office or room management role, preferably within a hotel or hospitality
environment. - Strong organizational skills and attention to detail,
with the ability to handle multiple tasks and prioritize
effectively. - Excellent communication and interpersonal skills, with
a guest-focused approach. - Proficiency in property management systems
(PMS) and room inventory management. - Ability to work under pressure
and adapt to changing operational needs. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including nights, weekends, and holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in a front
office or room management role, preferably within a hotel or hospitality
environment. - Strong organizational skills and attention to detail,
with the ability to handle multiple tasks and prioritize
effectively. - Excellent communication and interpersonal skills, with
a guest-focused approach. - Proficiency in property management systems
(PMS) and room inventory management. - Ability to work under pressure
and adapt to changing operational needs. - Proficiency in English;
additional languages are a plus. - Ability to work flexible hours,
including nights, weekends, and holidays.
Here’s what you’ll
do during a typical day:
- Manage group booking
logistics: Create and maintain group blocks, rooming lists, billing
details, and pre-arrival assignments - Prepare for seamless
arrivals: Ensure all group and special accommodation requests
are confirmed and accurately assigned prior to arrival - Manage
pre-arrival communication: Lead the guest messaging process, including
sending 24-hour pre-arrival texts and responding to guest
inquiries - Balance room inventory: Monitor and adjust room
availability for the current day and 14-day forecast - Deliver
exceptional experiences: Handle VIP and suite reservations
and proactively look for opportunities to make the experience
exceptional - Assist guest services: Answer calls, log guest
requests, assist with bookings, and help resolve issues to uphold service
standards
