Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be the primary
point of contact for guests during their stay, ensuring that they receive
personalized attention and support. Your role will be key in building
relationships with guests, enhancing their stay, and ensuring guest loyalty.
As a Lobby Ambassador, and managing special requests –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in guest
relations, front office, concierge, or executive floor service, preferably in
a luxury hospitality setting. - Excellent communication and interpersonal
abilities with a guest-centric approach. - Skilled in handling VIP guests
and resolving issues professionally and proactively. - Familiarity
with hotel PMS and luxury service standards. - Fluent in English;
additional languages are a plus. - Available to work varied shifts,
including nights, weekends, and holidays. - Positive, proactive,
and committed to delivering exceptional guest experiences.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in guest
relations, front office, concierge, or executive floor service, preferably in
a luxury hospitality setting. - Excellent communication and interpersonal
abilities with a guest-centric approach. - Skilled in handling VIP guests
and resolving issues professionally and proactively. - Familiarity
with hotel PMS and luxury service standards. - Fluent in English;
additional languages are a plus. - Available to work varied shifts,
including nights, weekends, and holidays. - Positive, proactive,
and committed to delivering exceptional guest experiences.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in guest
relations, front office, concierge, or executive floor service, preferably in
a luxury hospitality setting. - Excellent communication and interpersonal
abilities with a guest-centric approach. - Skilled in handling VIP guests
and resolving issues professionally and proactively. - Familiarity
with hotel PMS and luxury service standards. - Fluent in English;
additional languages are a plus. - Available to work varied shifts,
including nights, weekends, and holidays. - Positive, proactive,
and committed to delivering exceptional guest experiences.
Here’s
what you’ll do during a typical day:
- Guest Interaction &
Relationship Building: Welcome guests and serve as their main point
of contact throughout their stay.
Handle inquiries, special requests, and provide personalized
service. - Service Excellence: Proactively check in
with guests to ensure satisfaction. Arrange dining, transport, and room
preferences to enhance the guest experience. - VIP Services:
Deliver tailored service to VIPs and high-profile guests. Coordinate special
occasions and personalized amenities. - Problem Solving:
Resolve guest concerns professionally and efficiently. Collaborate
with departments to fulfill guest needs promptly. - Cross-Departmental
Coordination: Communicate guest preferences to relevant teams. Ensure
smooth service delivery across all touchpoints. - Guest Feedback &
Reporting: Collect and report guest feedback to improve service.
Maintain updated guest profiles and prepare daily interaction reports.
