Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a
Operations Manager , you’re not just directing daily hotel operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
As the Operations Manager, you will be responsible
for performing the following tasks to the highest standards:
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Support the overall strategic management
of the hotel by establishing effective working relationships with senior
colleagues, in particular the GM, DBD, FC and HRD. In-charge
of Front Office, Housekeeping, Security, Engineering, Food & Beverage,
Kitchen, Recreation as well as Food Safety. Actively participate
in the key management issues in the property such as Capital projects,
refurbishments, training and customer service. Train team members
and implement Hilton standard and related departmental
regulations. Conduct routine inspections of all areas in the hotel
to ensure that all hardware and software are in optimum
condition. Make a detailed and realistic cost control plan
to control operating costs for each department to maximize operating profits
without compromising Hilton standards, safety procedures and guest
experience. Analyze costs on a monthly basis and prepare
action plans for cost per occupied room, food cost, beverage costs, payroll
including overtime and other expenses including costs for outsourcing
of labour or services. Manage direct reports
professionally to ensure effective teamwork and operations. Plan
or approve appropriate annual, quarterly, monthly budgets, targets and work
plans for each direct report. Conduct regular Operations meetings
including all direct reports. Supervise daily team members’
performance and grooming. Ensure that duty rosters are based
on the needs of the hotel and are compliant
with labour laws. Ensure hotel and direct reports
achieve key targets including but not limited to revenue, profit, SALT, QA,
turnover, etc. Work with the DBD and F&B Managers to ensure
that all aspects of F&B is operating cost effectively (menu
presentations / menu / pricing / promotions and ongoing
activities). Assist the DBD in establishing (with C&C Sales)
an efficient and competitive C&C strategy
and pricing. Supervise and head all hotel activities, such
as celebrations, decorations, communication and coordination with conference
organizers, etc. Evaluate competitors’ products and price policies
twice a year. Ensure that VIP guests receive the care and service
they deserve every day. Adhere to the hotel’s security
and emergency policies and procedures. Assist the General Manager
in all activities and functions relating to the daily operations of
the hotel. Complete relevant tasks assigned by the General
Manager. The Management reserves the right to make changes to
this job description at its sole discretion and without advance
notice. Carry out any other reasonable duties and responsibilities
as assigned. 
