OVERVIEW OF ROLE
The
Assistant Security Manager supports the
safeguarding the hotel, its guests, team members, contractors and assets
by ensuring a safe, secure and compliant operating environment. This role
is responsible for supervising the daily security operations, coordinating
emergency preparedness, maintaining regulatory compliance, and leading
the Security team to deliver exceptional service while protecting the integrity
of the hotel.
operational departments, government agencies and external stakeholders,
the Assistant Security Manager ensures security procedures, fire safety
standards and emergency response plans are effectively implemented while
fostering a proactive culture of safety, vigilance and service
excellence.
• Diploma or Degree in Security Management,
Hospitality Management, Business Administration or a related discipline
preferred.
• Minimum 3–5 years of security
experience within the hospitality industry, including at least 2 years
in a supervisory role.
security operations, emergency response procedures and fire safety
regulations.
• Experience liaising with government authorities,
law enforcement and emergency services.
• Strong
leadership, communication and interpersonal skills.
• Certified First Aider and Fire Safety Manager
certification are advantageous.
access control systems and Microsoft Office applications.
or pre-opening experience is advantageous.
• Diploma
or Degree in Security Management, Hospitality Management, Business
Administration or a related discipline preferred.
security operations, emergency response procedures and fire safety
regulations.
• Experience liaising with government authorities,
law enforcement and emergency services.
• Strong
leadership, communication and interpersonal skills.
• Certified First Aider and Fire Safety Manager
certification are advantageous.
access control systems and Microsoft Office applications.
or pre-opening experience is advantageous.
• Diploma
or Degree in Security Management, Hospitality Management, Business
Administration or a related discipline preferred.
security operations, emergency response procedures and fire safety
regulations.
• Experience liaising with government authorities,
law enforcement and emergency services.
• Strong
leadership, communication and interpersonal skills.
• Certified First Aider and Fire Safety Manager
certification are advantageous.
access control systems and Microsoft Office applications.
or pre-opening experience is advantageous.
MAIN
DUTIES & RESPONSIBILITIES
The main
responsibilities of the Assistant Security Manager
are summarised below; however, the list is not exhaustive.
• Assist
in overseeing the day-to-day operations of the Security department to ensure
the safety and security of guests, team members, visitors and hotel
assets.
• Supervise Security Officers and coordinate daily
deployments, patrols and operational assignments.
• Monitor CCTV systems, access control systems,
alarms and security equipment to ensure proper functionality.
incidents, emergencies and guest assistance requests.
SAFETY,
FIRE & EMERGENCY MANAGEMENT
• Support
the implementation and maintenance of hotel emergency response
procedures.
• Ensure compliance with fire safety regulations,
workplace safety requirements and local legislation.
emergency exercises and crisis management planning.
• Ensure all
Security Officers are fully trained in emergency response
protocols.
& INVESTIGATIONS
incidents, accidents, thefts, suspicious activities and guest
complaints.
• Prepare accurate incident reports and maintain
complete investigation documentation.
• Follow up
on reported incidents and recommend preventive measures.
• Maintain
confidentiality when handling sensitive security matters.
• Conduct
departmental briefings, shift handovers and operational updates.
• Ensure Security Officers maintain professional
appearance, conduct and grooming standards.
• Assist
with recruitment, onboarding and training of new team members.
AWARENESS
programmes for all hotel team members.
• Conduct regular
training on security procedures, emergency response, fire safety and workplace
safety.
• Ensure all departments understand their security
responsibilities and emergency procedures.
• Promote
a strong culture of safety and vigilance throughout the hotel.
Office, Housekeeping, Engineering, Food & Beverage and other departments
to ensure safe hotel operations.
arrangements for VIP arrivals, large events, conferences and special
functions.
• Support operational departments during emergencies
and major incidents.
relationships with government agencies, regulatory authorities and emergency
services.
REPORTING
of incidents, investigations, patrol logs, key control and security
reports.
• Monitor departmental records to ensure compliance
with hotel policies and statutory requirements.
• Assist
in preparing departmental reports, risk assessments and operational
summaries.
• Monitor security equipment maintenance schedules
and report defects promptly.
and compliance inspections.
SAFETY
hotel policies, security procedures and applicable legislation.
and safety initiatives across the hotel.
• Ensure proper
handling of confidential information and security documentation.
EXPECTATIONS
The
Assistant Security Manager is expected to:
• Lead by example while maintaining the highest
standards of safety, security and guest service.
• Build strong working relationships across all
hotel departments and external agencies.
• Communicate
effectively with guests, team members and management.
values, service philosophy and commitment to operational
excellence.
