Exceptional Hospitality Starts with You
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As a Head Waiter, you are responsible for serving guests in a friendly,
timely, and efficient manner to deliver an excellent Guest and Member
experience. A Head Waiter will also be required to have extensive knowledge
of menu offerings.
Specifically, you will be responsible for performing the following tasks to
the highest standards:Manage guest
queries in a friendly, timely, and efficient manner
Serve
Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor
regulations for residents and non-residents
Ensure knowledge of menu and all
products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting
procedures if faced with issues
-
style="margin-left: 0px;">Ensure Food and Beverage orders are of a consistently
good standard and delivered in a timely manor Practice Hilton Grooming standards including
uniform dress code, cleanliness and personal hygiene
Comply with hotel
security, fire regulations and all health and safety
legislation
What It Takes to Make the Stay
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
And a focus on the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
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A Head Waiter serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values
that follow:Positive
attitude
Good communication skills
-
style="margin-left: 0px;">Committed to delivering high levels of customer
service Excellent grooming standards
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situations Ability to work on your own or in teams
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It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
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Experience in Food and Beverage department and/or industry
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Previous experience
of cash handling
Knowledge of Food Hygiene Regulations
