Assistant Front Desk Manager (Duty Manager) - Conrad Singapore Marina Bay

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Singapore, Singapore
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Duty Manager, you
will be responsible for overseeing the hotel’s daily operations, ensuring
that all departments work together seamlessly to deliver outstanding guest
service. Your leadership and problem-solving skills will be key in providing
a positive guest experience and ensuring smooth hotel operations.
As an Assistant Front Desk Manager, you’re not just
overseeing hotel operations in the absence of the General Manager – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

    class="ortl-align-justify">

    style="font-size: 11pt;">Good communication and interpersonal
    skills.

  • Strong guest service orientation
    with the ability to handle guest feedback and service recovery
    professionally.

  • style="text-align: justify;">Ability to make
    sound operational decisions in a timely and responsible
    manner.

  • Ability to remain calm, efficient
    and organised under pressure.

  • style="text-align: justify;">Good knowledge
    of Front Office operations, room control, cashiering and guest handling
    procedures.

  • Ability to coordinate effectively
    with Rooms Division and the wider hotel operations team.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Good understanding of hotel safety, security
    and emergency procedures.

  • style="text-align: justify;">Ability to coach,
    guide and support Team Members during daily operations.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Proficiency in hotel systems and basic Microsoft Office
    applications.

  • style="text-align: justify;">Previous Front
    Office or Duty Manager experience in a hotel environment
    preferred.

  • Willingness to work shifts, weekends
    and public holidays according to operational
    requirements.

 

How We’ll Help You Thrive

At
Hilton, the hospitality we’re known for doesn’t end with our guests.

We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:

Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program

Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered

*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
 

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes.

A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

    class="ortl-align-justify">

    style="font-size: 11pt;">Good communication and interpersonal
    skills.

  • Strong guest service orientation
    with the ability to handle guest feedback and service recovery
    professionally.

  • style="text-align: justify;">Ability to make
    sound operational decisions in a timely and responsible
    manner.

  • Ability to remain calm, efficient
    and organised under pressure.

  • style="text-align: justify;">Good knowledge
    of Front Office operations, room control, cashiering and guest handling
    procedures.

  • Ability to coordinate effectively
    with Rooms Division and the wider hotel operations team.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Good understanding of hotel safety, security
    and emergency procedures.

  • style="text-align: justify;">Ability to coach,
    guide and support Team Members during daily operations.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Proficiency in hotel systems and basic Microsoft Office
    applications.

  • style="text-align: justify;">Previous Front
    Office or Duty Manager experience in a hotel environment
    preferred.

  • Willingness to work shifts, weekends
    and public holidays according to operational
    requirements.

 

How We’ll Help You Thrive

At
Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly
invest in our Team Members’ wellbeing, supporting you through all of life’s
moments. When you join Hilton, our exceptional care extends to you
with unmatched perks and benefits, including*:

Incredible travel perks –
Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program

Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered

*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
 

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

    class="ortl-align-justify">

    style="font-size: 11pt;">Good communication and interpersonal
    skills.

  • Strong guest service orientation
    with the ability to handle guest feedback and service recovery
    professionally.

  • style="text-align: justify;">Ability to make
    sound operational decisions in a timely and responsible
    manner.

  • Ability to remain calm, efficient
    and organised under pressure.

  • style="text-align: justify;">Good knowledge
    of Front Office operations, room control, cashiering and guest handling
    procedures.

  • Ability to coordinate effectively
    with Rooms Division and the wider hotel operations team.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Good understanding of hotel safety, security
    and emergency procedures.

  • style="text-align: justify;">Ability to coach,
    guide and support Team Members during daily operations.

  • class="ortl-align-justify">

    style="font-size: 11pt;">Proficiency in hotel systems and basic Microsoft Office
    applications.

  • style="text-align: justify;">Previous Front
    Office or Duty Manager experience in a hotel environment
    preferred.

  • Willingness to work shifts, weekends
    and public holidays according to operational
    requirements.

 

How We’ll Help You Thrive

At
Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly
invest in our Team Members’ wellbeing, supporting you through all of life’s
moments.

When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:

Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program

Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered

*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
 

Here’s what you’ll do during a typical
day:

  • Oversee daily shift operations and ensure service standards
    are consistently maintained.
  • Handle guest feedback, requests and service
    recovery promptly and professionally.
  • Represent hotel management when
    required and make sound operational decisions during
    the shift.
  • Coordinate closely with Rooms Division and the wider hotel
    operations team to ensure seamless guest experiences.
  • Monitor arrivals,
    departures, room readiness, VIP movements and operational
    follow-ups.
  • Support operational teams in resolving guest-related,
    room-related or service-related matters.
  • Conduct regular checks
    of guest-facing areas to ensure cleanliness, presentation and operational
    readiness.
  • Maintain current knowledge of hotel products, services,
    policies, room availability and operational procedures.
  • Ensure proper
    handover of operational matters, guest concerns and follow-up actions between
    shifts.
  • Be familiar with and adhere to the hotel’s safety and security
    manuals, emergency procedures and related policies.
  • Remain alert
    to safety, security or operational incidents and escalate or report them
    in accordance with hotel procedures.
  • Support emergency response, crisis
    handling and incident management when required.
  • Perform any other
    reasonable duties assigned.
  • The Management reserves the right to make
    changes to this job description if necessary.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。