IT Specialist

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As an IT
Specialist, you’re not just providing comprehensive IT support – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Diploma in Computer Science,
  Information Technology, or a related field.
• Relevant certifications
  (e.g., CompTIA, Cisco, Microsoft).
• Proven experience in IT management,
  preferably in the hospitality industry.
• Strong knowledge of network
  and system administration, cybersecurity, and database
  management.

Here’s what you’ll do during a typical day:

• Provide exceptional service:  Promptly address technology
  equipment and connectivity service requests to ensure smooth operation
  of technology infrastructure, IT systems, and cellular services in compliance
  with Hilton Technology Network (HTN) standards
• Keep tech equipment
  running smoothly:  Maintain and manage inventory of technology
  equipment, hardware, software, and related assets
• Perform tech
  installations:  Install, set up, and break down A/V, communication,
  networking, and IT equipment in guest rooms, meeting spaces, and hotel work
  areas
• Provide end-user training:  Offer technical support
  and training for hardware and software issues
• Handle guest
  billing:  Process equipment and service billing for guests, address
  internal/external concerns, and authorize necessary billing adjustments
  to ensure guest satisfaction
• Document maintenance
  activities:  Record completed repairs, routine maintenance, and special
  service requests for all technology equipment and flag any issues requiring
  further attention