In‑Room Dining Supervisor

We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

 As In‑Room Dining Supervisor, you will oversee
the daily operation of the room service department, ensuring seamless service
delivery, elevated presentation, and operational excellence. You will lead
the team on service standards, support performance development, optimise revenue
opportunities, and maintain strict cost control within an ultra‑luxury
environment.

You will perform the following duties to the highest luxury
hospitality standards:

• Provide confident, hands‑on leadership to the In‑Room Dining team,
  ensuring service excellence and the achievement of departmental and individual
  performance goals.
• Ensure full compliance with brand standards, service
  rituals, and quality benchmarks.
• Monitor guest satisfaction levels,
  proactively identifying opportunities for continuous
  improvement.
• Maintain awareness of culinary and service trends,
  contributing innovative ideas to enhance in‑room dining offerings
  and presentation.
• Drive revenue optimisation while maintaining
  disciplined cost control, identifying risks and corrective actions where
  necessary.
• Support the setting and achievement of realistic short‑
  and long‑term operational goals aligned with departmental
  budgets.
• Collaborate closely with the Training & Development team
  to ensure structured, ongoing training through agreed training
  calendars.
• Maintain a strong internal control environment, ensuring full
  compliance with hotel and company policies
  and procedures.

What are
we looking for?

An In‑Room Dining Supervisor serving Hilton
brands acts with professionalism, precision, and unwavering guest focus.
To succeed in this role, you will demonstrate:

• Previous experience in a similar supervisory
  or senior service role.
• Effective team leadership and organisational
  skills.
• Strong negotiation, influencing, and decision‑making
  abilities.
• A positive, service‑driven attitude.
• Excellent verbal
  and written communication skills.
• The ability to perform calmly
  and effectively under pressure.
• Impeccable grooming and presentation
  reflective of a luxury environment.

It would be advantageous in
this position for you to demonstrate the following capabilities
and distinctions:

• Prior experience within the hospitality or luxury hotel
  sector. 
• Exposure to payroll, budgeting, and forecasting
  processes. 
• Strong commercial awareness and understanding
  of industry trends.