Luggage Porter

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking
a Luggage Porter to join the pre-opening team for this highly anticipated new
luxury hotel opening later this year.

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This is a unique opportunity
for an experienced luxury hospitality leader to join the founding team and help
shape the guest experience at this landmark hotel.

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Located at the end of
The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.

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Waldorf Astoria Hotels &
Resorts is Hilton’s flagship luxury brand, known for its timeless elegance,
iconic properties, and sincerely elevated service that delivers bespoke,
once-in-a-lifetime experiences in the world’s most sought-after
destinations.

 

style="line-height: 107%;">WELCOME TO A WORLD
OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK
2026

Proudly voted by our Team
Members

A
World of Rewards

  • style="line-height: 115%; margin-bottom: 0cm;">Complimentary,
    nourishing meals provided while on duty

  • style="line-height: 115%; margin-bottom: 0cm;">Exceptional
    development programmes, designed to support and accelerate your growth at every
    stage

  • lang="EN-GB">Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives

  • style="line-height: 115%; margin-bottom: 0cm;">Team Member
    Travel Programme, offering exclusive discounted stays and 50% off food &
    beverage

  • High street savings through Perks
    at Work

  • 28 days’ holiday, including bank holidays, rising to 33
    days with length of service

 

We are looking for hospitality professionals who
are passionate about delivering an exceptional fives star guest experience,
consistently upholding the worldclass service standards recognised
by Forbes.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during
        a typical day:


        The Luggage Porter
        delivers consistently exceptional and intuitive service, supporting Guests
        throughout their arrival, stay, and departure. This role is instrumental
        in luggage handling, laundry coordination, and the creation of seamless,
        gracious first impressions.

         

        As
        a  Luggage Porter, you will engage directly with our Guests and play
        a critical role in shaping their initial and lasting perceptions of the hotel.
        Responsibilities are performed to the highest luxury standards
        and include:

         

        • Welcome arriving Guests
          with polished professionalism, safely receiving vehicles and providing clear,
          confident reassurance regarding secure handling.
        • lang="EN-GB">Provide seamless laundry support as required, ensuring all washing
          cycles, folding, and storage are completed with precision
          and care
        • Maintain a welcoming lobby
          and entrance presence, offering consistently courteous, attentive,
          and anticipatory Guest service
        • Deliver prompt,
          efficient, and personalised service to individual Guests and Group
          arrivals
        • Proactively communicate relevant
          Guest feedback or operational matters to the Head Porter or Concierge Supervisor
          on duty
        • Ensure timely and accurate delivery
          of messages, correspondence, and internal communications throughout
          the day
        • Assist with room moves, luggage
          deliveries, and Front Door operations in full compliance with standard operating
          procedures
        • Oversee the secure handling,
          storage, and retrieval of both short‑term and long‑term luggage for arriving
          and departing Guests
        • Maintain public areas
          and operational equipment in immaculate condition at all
          times
        • Liaise proactively with Security
          regarding any unattended or suspicious luggage
        • lang="EN-GB">Greet all Guests warmly in public areas and Guest rooms,
          consistently demonstrating polished professionalism and genuine
          hospitality

           

         

         

        lang="EN-GB">What are we looking
        for?

         

        Luggage Porters serving
        Hilton brands always act in the best interests of our Guests while collaborating
        seamlessly with fellow Team Members.

        To succeed in this role, you will demonstrate the following behaviours
        and capabilities:

         

        • A positive, composed,
          and service‑driven attitude
        • Clear
          and professional communication skills
        • lang="EN-GB">Flexibility to work a variety of shifts, including evenings,
          weekends, and holidays
        • The ability to perform
          effectively under pressure while maintaining poise
          and discretion
        • Confidence working
          independently as well as part of a collaborative team
        • lang="EN-GB">A strong commitment to anticipating Guest needs and delivering
          elevated service standards
        • Impeccable
          grooming, presentation, and personal
          conduct

           

         

        It
        would be advantageous in this position for you to demonstrate the following
        capabilities and distinctions:

        • Previous experience in a similar
          Front of House or Porter role
        • Prior experience
          within a hotel or luxury hospitality environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。