Concierge

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Waldorf Astoria London - Admiralty Arch is seeking
a Concierge
lang="EN-GB"> to join the pre-opening team
for this highly anticipated new luxury hotel opening later
this year.

 

lang="EN-GB">This is a unique opportunity for an experienced luxury hotelier
to join the founding team and help shape the guest experience at this landmark
hotel.

 

lang="EN-GB">Located at the end of The Mall opposite Buckingham Palace, Waldorf
Astoria London – Admiralty Arch will feature 100 elegant rooms and suites
and 17,500 sqft of private residences. The hotel will open with two signature
restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing
together two of the world’s most celebrated Michelin-starred chefs. Guests
will also enjoy a world-class spa, state-of-the-art fitness facilities, and
a collection of grand event spaces, including a ballroom for up to 320
guests.

 

lang="EN-GB">Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury
brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after destinations.

lang="EN-GB"> 

lang="EN-GB">WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT
PLACE TO WORK 2026

  lang="EN-GB">Proudly voted by our Team Members

style="line-height: 115%;">A World
of Rewards

  • style="line-height: 115%; margin-bottom: 0cm;">Complimentary,
    nourishing meals provided while on duty

  • style="line-height: 115%; margin-bottom: 0cm;">Exceptional
    development programmes, designed to support and accelerate your growth at every
    stage

  • lang="EN-GB">Opportunities to make a meaningful impact through our
    industry‑leading Corporate Responsibility initiatives

  • style="line-height: 115%; margin-bottom: 0cm;">Team Member
    Travel Programme, offering exclusive discounted stays and 50% off food &
    beverage

  • High street savings through Perks
    at Work

  • 28 days’ holiday, including bank holidays, rising to 33
    days with length of service

 

We are looking for hospitality professionals who
are passionate about delivering an exceptional fives star guest experience,
consistently upholding the worldclass service standards recognised
by Forbes.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during
        a typical day:


         

        A
        Concierge serves as a trusted ambassador and primary point of contact for Guests
        and VIPs throughout their stay, delivering personalised assistance and curated
        local insight with discretion
        and professionalism.

         

        As
        a Concierge, you will shape the first and lasting impressions of the hotel
        experience. You will engage with Guests and VIPs throughout their stay,
        providing expert guidance on hotel services and the local destination, while
        upholding the highest standards of luxury hospitality. Your responsibilities
        will include:

        • Serving as a key point of contact for Guests,
          responding to enquiries efficiently, courteously, and with attention
          to detail
        • Providing tailored information,
          recommendations, and booking services for a wide range of Guest requests,
          including city experiences, theatre tickets, dining reservations, medical
          services, and travel arrangements
        • Accurately
          processing, handling, and delivering Guest messages
          and correspondence
        • Coordinating the delivery,
          collection, and secure storage of Guest luggage with care
          and discretion
        • Remaining fully informed
          of hotel services, daily VIP arrivals, special requests, and notable
          events
        • Ensuring the lobby and entrance areas
          are maintained in an orderly, safe, and welcoming condition at all
          times
        • Supporting Management as required,
          including responding calmly and effectively in emergency
          situations
        • Consistently presenting a polished,
          professional image that reflects exceptional hospitality and Guest
          service
        • Maintaining a clean, safe,
          and well‑organised working environment
        • lang="EN-GB">Adhering to all policies and procedures when operating
          front‑of‑house equipment and property management
          systems

           

         

        lang="EN-GB">What are we looking for?

        lang="EN-GB">A Concierge representing a Hilton luxury brand acts at all times
        in the best interest of Guests while working collaboratively with fellow Team
        Members.

        To succeed in this role, you will demonstrate the following
        attributes:

        • A positive, poised attitude with strong verbal
          and interpersonal communication skills
        • A
          genuine commitment to delivering exceptional, personalised
          service
        • Impeccable grooming and presentation
          standards
        • Flexibility and composure when
          responding to varied and unexpected situations
        • lang="EN-GB">The ability to work independently with confidence, as well
          as collaboratively within a team
        • Strong
          knowledge of the local area and its cultural, lifestyle, and hospitality
          offerings

         

        It would
        be advantageous in this position for you to demonstrate the following
        capabilities and distinctions:

        • Previous experience working in
          a Concierge role within a hotel or luxury hospitality
          environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。