Guest Relations Supervisor

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We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical day:
 

As Guest Relations Supervisor, you
will support the daily operations of Guest Relations, with a particular focus
on VIP recognition, first impressions, and cross departmental coordination.
You will lead by example on the floor, ensuring service excellence, attention
to detail, and emotional intelligence at every guest
interaction.

You will perform the following duties to
the highest luxury hospitality standards:

• Support the Guest Relations Manager and Assistant Manager
  in the daily supervision of departmental operations.
• Review
  guest arrival lists in advance, identifying VIPs and repeat guests,
  and coordinate closely with Housekeeping on room readiness
  and allocations.
• Oversee special room assignments and suite
  occupancy to ensure optimal VIP placement.
• Assist
  with welcoming VIP guests, including personal escorts to the Executive Lounge
  and guest rooms as appropriate.
• Ensure all VIP rooms meet
  exacting standards, with amenities, preferences, and personalised touches
  in place prior to arrival.
• Supervise the Guest Relations
  Desk in the hotel lobby, ensuring consistent, polished guest
  engagement.
• Act as the primary on‑site point of contact
  for VIP guests, ensuring all hotel departments are fully briefed on preferences
  and expectations.
• Maintain accurate inventory
  and presentation standards for guest amenities and welcome
  gifts.
• Demonstrate in‑depth knowledge of all hotel
  facilities, services, and experiences.
• Lead by example
  with a composed, professional presence, embodying luxury hospitality and service
  excellence at all times.

What
are we looking for?

A Guest Relations
Supervisor serving Hiltons luxury brands acts with discretion, empathy,
and unwavering commitment to guest satisfaction. To succeed in this role,
you will demonstrate:

• Exceptional listening skills with the ability to anticipate
  and respond to discerning guest needs.
• Strong supervisory
  presence with excellent interpersonal and communication
  skills.
• A high degree of accountability, resilience,
  and emotional intelligence.
• A genuine commitment
  to delivering consistently elevated and personalised
  service.
• The ability to remain calm, confident,
  and solution‑focused in high‑pressure
  situations.
• Flexibility to adapt to evolving operational
  and guest requirements.
• Impeccable grooming
  and presentation reflective of an ultra‑luxury
  environment.

It would be advantageous in this position
for you to demonstrate the following capabilities
and distinctions:

• Prior
  supervisory or senior experience within a Guest Relations or Front Office
  environment.
• A demonstrated passion for luxury hospitality
  and bespoke guest experiences.
• A degree or diploma in Hotel
  Management or a related discipline.