Restaurant Reservations Agent

Waldorf Astoria London - Admiralty Arch is seeking
a Restaurant Reservations Agent lang="EN-GB"> to join the pre-opening team for
this highly anticipated new luxury hotel opening later
this year. 

This is a unique
opportunity for an experienced luxury hotelier to join the founding team
and help shape the guest experience at this landmark
hotel. 

Located at the end
of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests. 

lang="EN-GB">Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury
brand, known for its timeless elegance, iconic properties, and sincerely
elevated service that delivers bespoke, once-in-a-lifetime experiences in
the world’s most sought-after
destinations. 

lang="EN-GB">  

lang="EN-GB">WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT
PLACE TO WORK 2026 
lang="EN-GB">  Proudly voted by our Team
Members 

A World
of Rewards 

• Complimentary, nourishing meals provided while
  on duty 
• Exceptional
  development programmes, designed to support and accelerate your growth at every
  stage 
• Opportunities to make
  a meaningful impact through our industry‑leading Corporate Responsibility
  initiatives 
• Team Member
  Travel Programme, offering exclusive discounted stays and 50% off food &
  beverage 
• High street
  savings through Perks at Work 
• lang="EN-GB">28 days’ holiday, including bank holidays, rising to 33 days
  with length
  of service 

 
lang="EN-GB">We are looking for hospitality professionals who are passionate
about delivering an exceptional fives star guest experience, consistently
upholding the worldclass service standards recognised
by Forbes. 

What It Takes to Make
the Stay

At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

As a Restaurant
Reservations Agent, you will serve as a key ambassador of
the hotel’s dining and event experiences, acting as the primary point of contact
for all restaurant and small‑scale event
reservations. You will deliver intuitive, refined, and anticipatory service,
ensuring every interaction reflects the prestige of an ultra lang="EN-GB">‑luxury hotel.

Key responsibilities
include, but are not limited to:

• Accurately manage and administer all restaurant reservations,
  private dining inquiries, and related guest correspondence, including
  confirmation and billing details
• Handle telephone, email,
  and written inquiries with polish, discretion, and efficiency, in full alignment
  with brand strategy and luxury service standards
• Maintain
  expert knowledge of all hotel food and beverage outlets, menus, experiences,
  and the local area to provide informed and bespoke
  recommendations
• Ensure reservations are secured, policies
  are adhered to, and cancellation or no lang="EN-GB">‑show charges are applied appropriately, protecting
  both guest satisfaction and revenue integrity
• Conduct
  thorough pre‑arrival and arrival quality
  checks to ensure all guest preferences and expectations are captured
  and delivered seamlessly
• Respond to all guest and client
  communications in a highly professional, warm, and composed manner, ensuring
  absolute accuracy and attention to detail
• Deliver prompt,
  refined service at all times while consistently upholding the hotel’s luxury
  brand standards
• Plan, coordinate, and execute
  small‑scale events including private
  dinners, lunches, afternoon teas, and special dining experiences within
  the hotel
• Build meaningful guest relationships through
  regular interaction, anticipating needs and fostering loyalty, repeat business,
  and expanded revenue opportunities
• Proactively identify
  and execute upselling opportunities to enhance the guest experience and drive
  incremental revenue
• Deliver an exceptional level of service
  that consistently exceeds guest expectations and reinforces long lang="EN-GB">‑term brand loyalty
• Ensure all
  BEOs and group function sheets are accurately prepared and handed over weekly
  to Food & Beverage Operations and Front Office teams for the upcoming
  7–10‑day period, with all details
  confirmed and aligned with credit policies
• Conduct site
  visits, show rounds, pre‑event meetings,
  and post‑event reviews
  as required

What are we looking
for?

You will be guest lang="EN-GB">‑centric, detail lang="EN-GB">‑driven, and naturally aligned with ultra lang="EN-GB">‑luxury service values. To succeed in this role,
you will demonstrate the following attributes and capabilities: