Waldorf Astoria London - Admiralty Arch is seeking
a Telephone Operator
for this highly anticipated new luxury hotel opening later
this year.
This is a unique opportunity
for an experienced luxury hospitality leader to join the founding team and help
shape the guest experience at this landmark hotel.
Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms
and suites and 17,500 sqft of private residences. The hotel will open with two
signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud -
bringing together two of the world’s most celebrated Michelin-starred chefs.
Guests will also enjoy a world-class spa, state-of-the-art fitness facilities,
and a collection of grand event spaces, including a ballroom for up to 320
guests.
Waldorf Astoria Hotels &
Resorts is Hilton’s flagship luxury brand, known for its timeless elegance,
iconic properties, and sincerely elevated service that delivers bespoke,
once-in-a-lifetime experiences in the world’s most sought-after
destinations.
industry‑leading Corporate Responsibility initiatives
High street savings through Perks
at Work
28 days’ holiday, including bank holidays, rising to 33
days with length of service
We are looking
for hospitality professionals who are passionate about delivering an exceptional
fives star guest experience, consistently upholding the worldclass service
standards recognised by Forbes.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes to succeed
here and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll do during a typical
day:
Telephone Operator professionally
receives, conveys, and responds to all guest and management communications,
including enquiries and emergency situations. Leveraging a refined knowledge
of hotel facilities, services, and the surrounding area, the role ensures
prompt, accurate, and seamless responses that enhance the guest
experience.
As a Telephone Operator, you
will serve as a key point of connection for both guests and internal
stakeholders, managing all communications with discretion, efficiency,
and poise. As a contributor to guests’ first impressions of the hotel,
the Switchboard Telephonist is expected to perform all duties to the highest
standards of ultra‑luxury hospitality.
Resolving guest enquiries
efficiently while achieving consistently positive
outcomes
Accurately receiving,
recording, and delivering all guest and management messages in a timely
manner
Ensuring all wake‑up calls
are delivered precisely at the requested time
and services, confidently promoting offerings through refined upselling where
appropriate
Managing emergency calls
immediately, calmly relaying clear and accurate information in accordance
with hotel protocols
Always
demonstrating exceptional service etiquette
and professionalism
Adhering strictly
to hotel security procedures, fire regulations, and health and safety
legislation
Participating in training
and development programmes as required to maintain service
excellence
Displaying comprehensive
knowledge of local attractions, landmarks, and the surrounding area to enhance
the guest experience
Upholding all
company and brand service standards
seamless hotel operations
the hotel at every interaction and work in close collaboration with fellow Team
Members.
To excel in this role, you will demonstrate the following attitudes, behaviours,
and capabilities:
A consistently positive and polished telephone
manner, with exceptional verbal communication skills
service
The ability to work
independently while contributing effectively within a team
environment
A competent level of IT
and system proficiency
the following capabilities and distinctions:
or service‑led environment is highly desirable.
