Assistant Director of Front Office - Waldorf Astoria Park City

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Park City
Job Description

Exceptional Hospitality Starts with You

Picture yourself
brightening someone’s day. When you join our Hotels team, that’s exactly
what you’ll do every time you come to work! As an Assistant Director
of Front Office
, you’re not just supporting the Director in leading
the hotel’s front office operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Support front office operations: Assist in directing all
          Front Office operations, including guest service, registration, room inventory,
          cost control, and policy compliance, while supporting system efficiency
          and departmental coordination
        • Ensure high service standards:
          Monitor guest service delivery, respond to satisfaction trends, and implement
          improvements that enhance the overall guest experience
        • Support
          revenue initiatives:
          Assist in implementing hotel marketing campaigns
          and up-selling strategies to increase room occupancy
          and revenue
        • Implement corporate marketing initiatives: Support
          the integration and execution of corporate marketing programs within Front
          Office operations
        • Use data to guide decisions: Run and review
          daily performance reports to identify trends, inform operational decisions,
          and contribute to service and revenue goals
        • Oversee VIP
          experience:
          Manage the VIP process, including reviewing reservations,
          fulfilling amenity orders, updating guest details, monitoring special requests,
          and ensuring a seamless luxury experience
        • Cultivate a high-performing
          team:
          Drive engagement and retention through performance management,
          professional development, and recognition programs
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。