The Front Office Manager oversees all operational aspects of the Front Office
Department, including Front Desk, Concierge, Personal Concierge and Personal
Assistant services. This role ensures a seamless guest experience that aligns
with the Forbes Travel Guide Five-Star standards. Reporting directly to
the Director of Operations, the Front Office Manager is responsible for
the smooth operation of the entire Front Office department, maintaining luxury
guest experiences and inspiring a highly skilled team to deliver refined,
personalized, and memorable services. With a strong emphasis on the guest
journey and luxury service, the Front Office Manager ensures that every detail
contributes to establishing the Front Office as a sanctuary of excellence within
the hotel.
What are we looking for?
The Front
Office Manager for the Waldorf Astoria Dubai International Financial Centre
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the below skills
and characteristics:
- Previous experience as Front Office Manager in
a luxury hotel brand - Strong leadership and communication skills with
a passion for delivering exceptional guest service. - Exceptional
professional presence, supported by impeccable grooming
standards - Excellent people management skills
- Solid knowledge
of Forbes Standards - Flexibility to respond to a range of different work
situations. - Solid track record in maximizing guest satisfaction
scores - Strong knowledge of the local UAE market
- Proficiency
with computers and computer programs, including Microsoft Word,
PowerPoint
It would be advantageous in this position for you
to demonstrate the following capabilities
and distinctions:
- Experience working with Forbes
Standards - Previous experience in UAE
- Relevant qualifications
and educational background
What will it be like
to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience.
If you understand the value of personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level
of customer service, you may just be the person we are looking
for!
What are we looking for?
The
Front Office Manager for the Waldorf Astoria Dubai International Financial
Centre is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role, you should maintain the below skills
and characteristics:
- Previous experience as Front Office Manager in
a luxury hotel brand - Strong leadership and communication skills with
a passion for delivering exceptional guest service. - Exceptional
professional presence, supported by impeccable grooming
standards - Excellent people management skills
- Solid knowledge
of Forbes Standards - Flexibility to respond to a range of different work
situations. - Solid track record in maximizing guest satisfaction
scores - Strong knowledge of the local UAE market
- Proficiency
with computers and computer programs, including Microsoft Word,
PowerPoint
It would be advantageous in this position for you
to demonstrate the following capabilities
and distinctions:
- Experience working with Forbes
Standards - Previous experience in UAE
- Relevant qualifications
and educational background
What will it be like
to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience. If you understand
the value of personalized attention and know how to treat even the most
extraordinarily different experiences with the same rich level of customer
service, you may just be the person we are looking
for!
What are we looking for?
The
Front Office Manager for the Waldorf Astoria Dubai International Financial
Centre is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role, you should maintain the below skills
and characteristics:
- Previous experience as Front Office Manager in
a luxury hotel brand - Strong leadership and communication skills with
a passion for delivering exceptional guest service. - Exceptional
professional presence, supported by impeccable grooming
standards - Excellent people management skills
- Solid knowledge
of Forbes Standards - Flexibility to respond to a range of different work
situations. - Solid track record in maximizing guest satisfaction
scores - Strong knowledge of the local UAE market
- Proficiency
with computers and computer programs, including Microsoft Word,
PowerPoint
It would be advantageous in this position for you
to demonstrate the following capabilities
and distinctions:
- Experience working with Forbes
Standards - Previous experience in UAE
- Relevant qualifications
and educational background
What will it be like
to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria
provides guests the exceptional environment and the personalized attention
of True Waldorf Service that creates a singular experience. If you understand
the value of personalized attention and know how to treat even the most
extraordinarily different experiences with the same rich level of customer
service, you may just be the person we are looking
for!
What will I be doing?
As a Front
Office Manager, you are responsible for overseeing all Front Office operations
and leading the department to deliver an exceptional and personalized guest
experience in line with brand standards, Forbes Travel Guide requirements,
and luxury hospitality expectations.
You will also be accountable for achieving revenue objectives, managing guest
feedback, and driving continuous service excellence. Your key
responsibilities include, but are not limited to,
the following:
Operational
Responsibilities
- Oversee the day-to-day operations of
the Front Office department, including Front Desk, Concierge, Personal
Concierge, Personal Assistant services, guest journey management, valet
services, and traffic movement, ensuring seamless, elevated service delivery
at all times. - Lead and manage Front Office systems, including OnQ,
ensuring accuracy of check-in and check-out processes, reporting, KPIs,
and monitoring daily arrival and departure movements. - Manage Synergy
and Kipsu platforms, ensuring all processes are followed in accordance
with brand and company standards. - Oversee all financial
and transactional activities within the Front Office, ensuring compliance
with internal controls and audit requirements. - Ensure all administrative
duties are completed daily, weekly, and monthly in line with company
standards. - Manage room allocations in accordance with guest preferences,
profiles, and arrival times to maximize satisfaction
and loyalty. - Coordinate closely with Housekeeping and other operational
departments to ensure smooth arrivals, departures, and room
readiness. - Drive performance against established targets, including
Hilton Honors enrollments, upselling initiatives, and guest engagement
metrics. - Ensure guest arrival and departure experiences are consistently
in line with Forbes Travel Guide standards. - Ensure clear, effective,
and consistent communication between team members and leadership to support
operational alignment and engagement.
People &
Leadership
- Inspire and motivate the team to consistently
deliver exceptional service and the highest standards
of hospitality. - Recognize and reward strong performance by managing
a team member recognition program in line with company
expectations. - Recruit Front Office team members and leaders
in accordance with company policies and statutory
requirements. - Proactively address underperformance through coaching
and discussions, and where necessary, initiate formal disciplinary procedures
in line with HR policies. - Ensure vacation planning is completed,
regularly updated, and aligned with operational and business
requirements. - Support succession planning by setting clear KPIs,
maintaining training calendars, overseeing appraisals, and providing ongoing
feedback and coaching. - Ensure all Front Office team members
consistently maintain a neat, clean, and well-groomed appearance in accordance
with brand standards.
Financial
Responsibilities
- Manage the Front Office departmental
financial targets and P&L, including upselling forecasts
and accruals. - Monitor and control departmental expenses to ensure
alignment with approved budgets. - Oversee all financial transactions,
risk management, and audit requirements, ensuring full compliance with company
policies and controls.
Commercial
Responsibilities
- Manage all incremental revenue through
effective guidance and coaching on room and breakfast upselling
strategies. - Ensure the consistent promotion and recommendation of hotel
facilities and services to maximize overall hotel revenue.
