Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be delivering
a variety of spa treatments to hotel guests, including massages, facials, body
treatments, and other wellness services. You will assess guest needs and tailor
treatments to ensure each guest leaves feeling relaxed, revitalized,
and satisfied. As a Therapist, you’re not just providing
professional massages and body treatments – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
Recommend
and retail skincare products to guests, complete consultation forms accurately,
and maintain treatment rooms to the highest standards in line with spa
guidelines.
Handle special guest requests, including preferences for therapists
and treatment methods.
Follow a customer-first approach by promptly attending to guest needs
and ensuring a positive experience.
Communicate effectively with guests and colleagues, take responsibility,
and proactively solve problems while remaining flexible to changing work
requirements.
Collaborate as a supportive team player, helping colleagues achieve
shared goals.
Adhere to departmental operating procedures and suggest improvements
to facilities and operations when appropriate.
Uphold service standards and participate in service quality
reviews.
Provide guidance
and hands-on support in training new employees, ensuring they understand their
responsibilities and company protocols while fostering
teamwork.
Oversee
the smooth daily opening and closing of the spa.
Maximize
treatment room usage by ensuring efficient scheduling, cleaning rooms,
and replacing towels after each session.
Perform other reasonable duties as assigned.
Management reserves the right to update job description at its discretion
and without prior notice.
