Waldorf Astoria London - Admiralty Arch is seeking
a Reservations Agent to join the pre-opening team for this highly anticipated
new luxury hotel opening later this year.
This is a unique opportunity
for an experienced luxury hotelier to join the founding team and help shape
the guest experience at this landmark hotel.
Located at the end of
The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch
will feature 100 elegant rooms and suites and 17,500 sqft of private residences.
The hotel will open with two signature restaurants - Coreus by Clare Smyth
and Café Boulud by Daniel Boulud - bringing together two of the world’s most
celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa,
state-of-the-art fitness facilities, and a collection of grand event spaces,
including a ballroom for up to 320 guests.
Waldorf Astoria Hotels &
Resorts is Hilton’s flagship luxury brand, known for its timeless elegance,
iconic properties, and sincerely elevated service that delivers bespoke,
once-in-a-lifetime experiences in the world’s most sought-after
destinations.
industry‑leading Corporate Responsibility initiatives
High street savings through Perks
at Work
28 days’ holiday, including bank holidays, rising to 33
days with length of service
We are looking for hospitality professionals who
are passionate about delivering an exceptional fives star guest experience,
consistently upholding the worldclass service standards recognised
by Forbes.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
What It Takes to Make the Stay
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.
Here's what you'll
do during a typical day:
As a Reservations Agent,
you will act as the principal point of contact for all room reservations,
delivering refined, personalised service while positively influencing guests’
decisions to choose our property.
the Reservations Agent is responsible for providing expert guidance, tailored
options, and thoughtful solutions that meet and exceed guest expectations.
The role is performed to the highest standards of ultra‑luxury hospitality
and includes the following key responsibilities:
Delivering prompt, seamless
service while consistently maintaining the hotel’s brand and luxury service
standards
on behalf of our guests while collaborating closely with fellow Team Members.
To excel in this role, you will consistently demonstrate the following
attitudes, values, and capabilities:
It would
be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
