Exceptional Hospitality Starts with You
style="text-align: justify;">Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! You will be the first point of contact for guests, responsible
for ensuring smooth check-ins, check-outs, and addressing guest inquiries
throughout their stay. You play a key role in making guests feel welcome,
ensuring that all their needs are met and that any issues are resolved promptly.
As a
Guest Service Agent, you’re not just ensuring a seamless
check-in and check-out process – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
Discover Your Next Destination
style="text-align: justify;">Located in the heart of Perth's CBD, Parmelia
Hilton Perth combines contemporary elegance with warm hospitality.
Just moments from Elizabeth Quay, Brookfield Place, and the city's premier
business and entertainment precincts, the hotel offers exceptional dining
experiences, stylish accommodation, and outstanding service. As part of Hilton's
flagship hotel in Western Australia, you'll have the opportunity to build
a rewarding career while creating memorable experiences for our guests every
day.
A World of Rewards
- Enjoy the convenience
of a fully provided and laundered uniform - Complimentary fresh
and healthy meals while on duty - Personalised development with support
from our on-site Learning & Development Manager, plus global career
opportunities across Hilton. - Make a meaningful impact through our
award-winning Corporate Responsibility programmes – learn more
href="https://travelwithpurpose.hilton.com/responsible-business/">(Responsible
Business | Travel with Purpose | Hilton TWP) - Go Hilton Team Member
Travel Program – enjoy heavily discounted hotel stays from as little as $70 per
night across the globe - Fitness Passport - access a wide network of gyms
and fitness centres - Up to 25% off Food & Beverage across
participating outlets - Year-round recognition programmes celebrating your
contributions and achievements - Wellbeing initiatives to support your
mental and physical health
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Have a minimum of 6 months
of full Australian Working rights (sponsorship is
not offered) - Physically based in the Perth Metropolitan Area or willing
to relocate (no relocation allowance is offered) - Valid Responsible
Service of Alcohol (RSA) certificate - Previous experience in a guest
service or front office role within the hospitality industry. - Strong
communication and interpersonal skills, with the ability to handle guest
inquiries and complaints professionally. - Proficiency in hotel property
management systems (PMS) and general front office procedures. - Excellent
multitasking skills and the ability to remain calm and professional in
a fast-paced environment. - Proficiency in English; additional languages
are a plus. - Ability to work flexible hours, including nights, weekends,
and holidays. - A positive attitude and a genuine passion for providing
exceptional guest service.
Here’s what you’ll do during a typical
day:
- Deliver a warm welcome: Greet guests upon
arrival and complete the check-in process, including verifying details,
assigning rooms, issuing keys, and providing welcome materials or bell service
assistance - Support efficient check-out: Process
guest departures by verifying charges, handling payments, issuing receipts,
and using the point-of-sale system accurately - Provide hotel
and local knowledge: Demonstrate comprehensive knowledge of hotel
offerings, room types, rates, promotions, and local area information to assist
with guest inquiries - Promote hotel services: Use
up-selling techniques to recommend hotel amenities and maximize room and service
revenue - Delight our guests: Respond to guest
requests, resolve concerns with care and urgency, and effectively manage
messages and communications
