Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a F&B Supervisor, you’re
not just creating unforgettable dining moments – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth of
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief that
drives the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
lang="EN-SG">Good English skills, both verbal and written.
lang="EN-SG">Motivated and committed, approaching all tasks with enthusiasm
and seize opportunities to learn new skills or knowledge in order to improve
personal performance.
lang="EN-SG">Maintain high team focus by showing cooperation and support
to colleagues in the pursuit of team goals.
lang="EN-SG">Strong leadership and training skills.
lang="EN-SG">Outgoing personality and willing to work for long
hours.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth of
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief that
drives the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
lang="EN-SG">Good English skills, both verbal and written.
lang="EN-SG">Motivated and committed, approaching all tasks with enthusiasm
and seize opportunities to learn new skills or knowledge in order to improve
personal performance.
lang="EN-SG">Maintain high team focus by showing cooperation and support
to colleagues in the pursuit of team goals.
lang="EN-SG">Strong leadership and training skills.
lang="EN-SG">Outgoing personality and willing to work for long
hours.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth of
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief that
drives the best outcomes. A sense of Ownership and accountability. And a focus
on the Now, bringing urgency and discipline
to every moment, knowing it can make a lasting impact.
In addition,
this role requires the following minimum qualifications:
lang="EN-SG">Good English skills, both verbal and written.
lang="EN-SG">Motivated and committed, approaching all tasks with enthusiasm
and seize opportunities to learn new skills or knowledge in order to improve
personal performance.
lang="EN-SG">Maintain high team focus by showing cooperation and support
to colleagues in the pursuit of team goals.
lang="EN-SG">Strong leadership and training skills.
lang="EN-SG">Outgoing personality and willing to work for long
hours.
Here’s what you’ll do during a typical day:
Have a positive impact,
taking personal responsibility and initiative to resolve issues, always clearly
communicating with both customers and colleagues.
style="font-size: 11pt;">Contribute ideas and suggestions to enhance operational
/ environmental procedures in the hotel.
style="font-size: 11pt;">Actively promote the services and facilities of Hilton
hotels to guests and suppliers of the hotel.
style="font-size: 11pt;">Perform all duties and responsibilities in a manner
that ensures your safety and that of others in your
workplace.
Confidently know the food
and beverage menu contents and explain them in detail
to guests.
Understand dietary
requirements and offer appropriate suggestions.
style="font-size: 11pt;">In consultation with the Manager, agree and implement
actions to make improvements to customer service.
style="font-size: 11pt;">Complete the checklist in product
knowledge.
Make suggestions on
the menu that might suit guests of different nationalities.
style="font-size: 11pt;">Familiarise with menu items of all other outlets
to recommend guests to other outlets.
style="font-size: 11pt;">Confidently know the opening hours of all restaurants
and hotel outlets.
Actively check team
members’ product knowledge on each shift.
style="font-size: 11pt;">Undertake steps / processes to ensure that all areas
of the restaurant are set to the standards required for breakfast, lunch
and dinner, including the checking of the cashier desk set-up and communicating
with the Chefs on any details for the shift and number of reservations for
the day.
Check reservations for
the day, ensuring that the restaurant and team members have tables ready
and large bookings have been confirmed by phone.
style="font-size: 11pt;">Assist bartenders and kitchen team members where
required and carry out any reasonable duties requested by
the Manager.
Ensure that all team
members are briefed for the details of the shift ahead.
style="font-size: 11pt;">Complete the checklist on preparing the restaurant
for service.
Greet guests with a smile,
offer assistance with coats, bags, etc., and introduce
yourself.
Escort guests to
a table.
Follow-up on any guest
questions or queries immediately and if you don’t have the answer, check
with your Manager.
Make sure that all areas
are cleaned and maintained in accordance with operating
procedure.
Supervise the restaurant
roster on a daily basis and ensure it is in line with the changing business
levels, making any changes in order to achieve the F&B team service
standards and budget goals.
style="font-size: 11pt;">Assist restaurant managers with training all team
members for the ‘induction training’ and ‘on the job
training’.
Offer team members
constructive feedback about their performance after every shift in an aim
to develop their skills and confidence.
style="font-size: 11pt;">Provide leadership and direction for all team members
while on duty by offering professional skills and leading
by example.
Ensure that the shift
is reviewed, handovers and briefings are carried out.
style="font-size: 11pt;">Carry out any other reasonable duties
and responsibilities as assigned.
style="font-size: 11pt;">The Management reserves the right to make changes
to this job description at its sole discretion and without advance
notice.
