Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You are responsible
for providing administrative support to the Housekeeping Department, handling
various clerical tasks, maintaining records, and assisting in ensuring
the smooth operation of the department. As a Housekeeping
Supervisor, you’re not just supporting efficient housekeeping
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every
guest.
• University / Pre-university
graduate.
• At least 3 years of guestroom work
experience.
• Good written and verbal
skills.
• Fluent in English to meet business needs,
advantageous.
• Good knowledge of Housekeeping
office’s daily operation.
• Proficient in Microsoft
Office, housekeeping PEP and OnQ systems.
• Actively
listen to others and build on good
ideas.
• University / Pre-university
graduate.
• At least 3 years of guestroom work
experience.
• Good written and verbal
skills.
• Fluent in English to meet business needs,
advantageous.
• Good knowledge of Housekeeping
office’s daily operation.
• Proficient in Microsoft
Office, housekeeping PEP and OnQ systems.
• Actively
listen to others and build on good
ideas.
• University / Pre-university
graduate.
• At least 3 years of guestroom work
experience.
• Good written and verbal
skills.
• Fluent in English to meet business needs,
advantageous.
• Good knowledge of Housekeeping
office’s daily operation.
• Proficient in Microsoft
Office, housekeeping PEP and OnQ systems.
• Actively
listen to others and build on good ideas.
As the Housekeeping
Supervisor, you will be responsible for performing the following tasks to
the highest standards:
• Responsible for the highest
standard of cleaning on assigned floors and guestrooms during your
shift.
• Work closely with the front desk team
to ensure correct room status at all times.
• Maintain
effective communication with the Engineering team on repairing and maintaining
guestrooms, ensuring that rooms are in good condition at all
times.
• Ensure guest privacy is respected when DND
status is displayed.
• Supervise the turndown service
if guests required.
• Responsible for strict key
control.
• Ensure all VIP rooms are inspected
by supervisor.
• Ensure Daily Report are correct
• Ordering task as required, and maintain well
control to meet budget.
• Take unannounced
checks to ensure that new employees of the cleaning vendor are up to
the required cleaning standards
• Take responsibility
of the housekeeping operation in the absence of the Housekeeping
Manager.
• Take initiative in the daily morning
briefing
• Regularly inspect guest floor
corridors and public areas.
• Report maintenance
issues promptly to Engineering.
• Ensure compliance
of lost and found procedures.
• Keep floors, linen
rooms and pantries neat and tidy.
• Monitor
productivity of the assigned Room Attendant.
• Check
team members’ grooming, personal hygiene
and appearance.
• Assist with team members’ training
and development.
• Provide ongoing advice and support
to team members under your supervision.
• Provide one
to one instruction to team members when
required.
• Seek opportunities to improve guest
service consistently from guests’
comments.
• Take appropriate action to resolve
guests’ complaints.
• Ensure all reports are completed
on a timely basis.
• Adhere by the hotel’s policies
and procedures, Hilton code of business conduct, the hotel’s team member
handbook, security and emergency policies
and procedures.
• Perform any duties assigned by
the Management team deemed necessary.
