VIP Services Coordinator - Waldorf Astoria Orlando

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Orlando
Job Description

Waldorf Astoria Orlando is looking for a VIP
Services Coordinator 
to join the Guest
Services 
Team!

 

Surrounded by Walt Disney Resort,
this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet
of banquet space, and 7 food and beverage outlets. This includes 3
restaurants, 2 bars, a pool, and in-room
dining.

 

Classification: Full-Time
 

Shift: Various – must be available to work
weekdays, weekends, and holidays.  

 

Want
to learn more? 
href="https://www.waldorfastoriaorlando.com/">Hotel Website,  href="https://www.facebook.com/waldorforlando">Facebook,  href="https://www.instagram.com/waldorforlando/">Instagram

 

What
will I be doing?

As a VIP Services Coordinator, you would
be responsible for providing office support in the hotel's continuing effort
to deliver outstanding guest service and financial profitability. Specifically,
you would be responsible for performing the following tasks to the highest
standards:

  • Greet and assist guests
    and respond to requests in a timely, friendly and efficient manner
  • Pre
    arrival planning for VIP's and guests requests and amenities
  • Work
    with Concierge to assist with pre arrival planning
  • Perform
    word-processing, typing, e-mailing, data-entry, filing, faxing, copying,
    processing mail and taking notes and/or dictation
  • Answer telephones,
    schedule team members, process payroll and conduct inventory
  • Coordinate
    department projects, as needed
  • Oversee maintenance of office
    equipment
  • Track Guest Comment Cards and feedback
  • Perform other
    general office duties and assist with special projects,
    as needed

 

 

Exceptional Hospitality
Starts with You

Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As a VIP Services Coordinator, you’re not just
supporting guest services operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Support guest services operations: Coordinate department
          activities and support lobby and bell team members as needed to ensure
          consistent, high-quality guest service
        • Provide exceptional
          service:
          Respond promptly and professionally to phone, email, and in-person
          inquiries from clients, guests, and team members
        • Delight our
          guests:
          Greet guests warmly and assist with directions, local
          recommendations, and general information as needed to enhance the guest
          experience
        • Prepare group documentation: Organize and verify all
          paperwork, rooming lists, and necessary details to ensure accurate and timely
          delivery of guest amenities and group luggage
        • Support special
          projects:
          Assist with coordinating departmental initiatives or ad-hoc
          assignments
        • Provide administrative support: Assist department
          managers with clerical work such as word processing, data entry, filing,
          and copying
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。