Job Description
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What will
you be doing?
As Reservations Executive, you will
be responsible for performing the following tasks to the highest
standards:
- Ensure reservations
are processed and updated in a timely and accurate manner.
style="line-height: 1.25;">Ensure all traces, guests’ requests and billing
instructions are updated in OnQ.- Ensure
quality and accurate capture of guest reservations details, preference
and details. - Perform reservations quality
control check on reservations made daily. - Follow up from previous day’s no show and late cancellation and activate
charges accordingly. - Review and monitor
Hilton Honors redemptions and follow up with appropriate actions.
style="line-height: 1.25;">Ensure virtual credit card charges are charged
successfully and to highlight any unresolved charges.
style="line-height: 1.25;">Perform pre arrival checks of reservations
for arrivals within the next three days.- Process all deposit payments.
- Respond
to all emails and phone enquiries in a timely and prompt manner.
style="line-height: 1.25;">Be knowledgeable on hotel product
and services.- Create SRP codes and support
groups creations, group masters and packages. - Process group rooming list.
- Ensure
groups attrition and group blocks cut off in a timely manner in accordance
to signed contracts. - Get approval and process
documentation for waivers for no show charges or late cancellation
charges. - Ensure proper and accurate filing
of correspondence and records. - Manage Direct
Bill documentation with Front Office. - Support
delivery of exceptional guest service delivery through working with all
stakeholders. - Support upselling
opportunities. - Identify new account and group
business and liaise for sales team to follow up. - Protect rate integrity for contracted accounts and liaise with sales team
to follow up for requests on rate information. - Ensure accurate and timely submission of reports and proper upkeep
of documents. - Comply with all company
policies and brand standards relating to reservations process and systems
operational procedures.
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What are we looking
for?
