Guest Service Agent - Conrad Indianapolis

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Indianapolis
Job Description

Conrad Indianapolis is looking for a Guest Service
Agent
 to join the Front Desk Team! This is an amazing
opportunity to grow your career in a Fortune 500 company within a sophisticated
luxury brand.

 

As the city's first true luxury hotel and only
Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms,
15,000 square feet of flexible meeting space, and 2 food and beverage outlets:
The Capital Grille and The Lounge with the added convenience of in-room
diningWe are home to the city’s only hotel spa and are connected
via skywalk to The Arts Garden and The Indiana Convention Center, giving teams
and guests seamless access across downtown
Indianapolis.

 

$500 sign‑on bonus available. Bonus
paid after 90 days of continuous employment in good
standing.

 

Want to learn
more? 
Hotel
Website
, Instagram href="https://www.facebook.com/ConradIndy">,
Facebook

 

Exceptional Hospitality Starts
with You

Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As a Guest Service Agent, you’re not just
ensuring a seamless check-in and check-out process – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.

What It Takes to Make the Stay

At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:

A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

What It Takes to Make
the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

Here's what you'll do during
a typical day:

  • Deliver a warm welcome: Greet guests upon
    arrival and complete the check-in process, including verifying details,
    assigning rooms, issuing keys, and providing welcome materials or bell service
    assistance
  • Support efficient check-out: Process guest departures
    by verifying charges, handling payments, issuing receipts, and using
    the point-of-sale system accurately
  • Provide hotel and local
    knowledge:
    Demonstrate comprehensive knowledge of hotel offerings, room
    types, rates, promotions, and local area information to assist with guest
    inquiries
  • Promote hotel services: Use up-selling techniques
    to recommend hotel amenities and maximize room and service
    revenue
  • Delight our guests: Respond to guest requests, resolve
    concerns with care and urgency, and effectively manage messages
    and communications
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。